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IT Support Specialist

2 months ago

Indianapolis, Indiana, United States Merge IT Full time

Job Summary:

Merge IT is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients' IT systems are running smoothly.

Main Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Install, configure, and maintain computer systems, networks, and other IT equipment
  • Document and report on work completed to ensure compliance with company procedures
  • Escalate issues to senior technical staff as needed
  • Provide excellent customer service to internal and external clients

Requirements:

  • Proven experience in IT desktop service environment
  • Ability to follow instructions and procedures
  • Excellent communication and interpersonal skills
  • Basic literacy and numeracy skills
  • Awareness of health and safety at work

Why Choose Merge IT?

Merge IT is a leading provider of IT talent to Fortune 100 clients. We offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.