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Technical Support Professional

2 months ago

Indianapolis, Indiana, United States Joulé Full time

Job Summary:

Joulé is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting computer issues, and educating users on best practices.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot computer issues, including hardware and software problems
  • Educate users on best practices for computer use and maintenance
  • Work with clients to identify and resolve technical issues
  • Collaborate with other team members to ensure seamless support

Requirements:

  • High School Diploma or equivalent required
  • Apple and Microsoft experience required
  • CompTIA A+ and Apple Certified Support Professional certifications preferred
  • Microsoft 365 Fundamentals Certification preferred
  • Previous help desk experience preferred
  • Previous customer service experience or equivalent preferred
  • Availability to work a 6 pm - 3 am shift Monday - Thursday

Benefits:

  • Health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan