Autodesk Software Technical Support Specialist
7 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Rand Worldwide, Inc. As a Technical Support Specialist, you will play a vital role in providing top-notch support and solutions to our clients related to Autodesk software, specifically Inventor and Vault, in a Microsoft environment.
Key Responsibilities:- Troubleshooting and Support: Troubleshoot, research, and provide support and solutions to clients related to Inventor and Vault software, ensuring a high degree of customer satisfaction.
- Support Scope: Support may include issues related to installations, licensing, product functionality, and other related topics.
- Documentation: Document support cases in Salesforce to ensure accurate tracking and resolution of client issues.
- Intellectual Property Development: Develop company intellectual property, such as blogs, white papers, and other relevant materials.
- Interpersonal Relationships: Develop strong interpersonal relationships with external and internal clients, ensuring effective communication and collaboration.
- Collaboration and Innovation: Work closely with the Technical and Sales teams to recommend solutions related to the AEC industries in a rapidly evolving environment.
- Business Ethics: Adhere to the utmost of business ethics to ensure that Rand Worldwide, Inc. maintains its respected image.
- Experience: 3+ years of work experience with Inventor and Vault software, or relevant experience.
- Knowledge: Knowledge of Autodesk manufacturing design processes and business process automation experience preferred.
- Microsoft Environment: Relevant work experience within a Microsoft environment.
- Additional Skills: Experience with Fusion, Mechanical, Electrical, and/or CNC would be a plus. Demonstrated strong interpersonal communication, presentation, organization, and self-discipline. Initiative, with strong analytical and problem-solving skills. Strong business acumen, high energy, self-motivated, and able to work under pressure. Ability to work independently and manage multiple priorities.
- Education: Bachelor's or associate degree and/or equivalent experience.
- Base Salary: $70,000USD - $90,000 USD Based upon experience
- Benefits: Health, Dental, and Vision, Health Savings Account with Employer Matching Contribution, Limited Purpose FSA Account, Medical Flexible Spending Account, Dependent Care Assistance Plan, Short & Long-Term Disability, Wellness Programs, Employee Assistance Program, Group Term Life Insurance, Voluntary Life Insurance, Paid Holidays, Vacation and Sick Leave, 401(k) with company match, Tuition Reimbursement, Service Awards, Employee Referral Bonus Program
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