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IT Support Specialist

2 months ago

Indianapolis, Indiana, United States Hire IT People Inc Full time
Job Overview

We are seeking a skilled IT Support Specialist to join our team at Hire IT People Inc. As a Help Desk Support Specialist, you will be responsible for providing technical assistance and support to our clients across various industries.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, and in-person
  • Identify and resolve technical issues using proven research techniques
  • Communicate complex technical information to clients in a clear and concise manner
  • Collaborate with internal teams to resolve technical issues and improve overall client experience
  • Stay up-to-date with the latest technology trends and advancements in the field

Requirements:

  • Basic knowledge of ISETS and Child Support ancillary applications
  • Working knowledge of Microsoft Office (Outlook, Word, and Excel)
  • Ability to communicate effectively verbally and in writing
  • Ability to identify and resolve problems using proven research techniques
  • Ability to retain composure in stressful situations
  • Basic knowledge of contact center phone systems
  • Basic knowledge of help desk ticketing systems
  • Possesses a sense of urgency towards tasks
  • Ability to learn Atlassian Jira, Confluence, and Service Management tools

About Us:

Hire IT People Inc is a leading provider of IT staffing services nationwide. We serve government agencies, Fortune 500 companies, and leading mid-market companies across various industries. Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent.