Technical Product Support Specialist

7 days ago


Indianapolis, Indiana, United States CommuniCare Health Services Corporate Full time
Job Summary:

As a Product Support Specialist at CommuniCare Health Services Corporate, you will play a critical role in delivering exceptional customer experiences and ensuring the seamless operation of our proprietary SaaS platform.

Key Responsibilities:
  • Customer Support: Serve as the primary point of contact for customers and end-users within a designated geographic region, providing timely and effective support to resolve technical issues and ensure customer satisfaction.
  • Technical Expertise: Develop and maintain in-depth knowledge of our SaaS platform, including its features, functionality, and technical requirements, to provide expert-level support and guidance to customers.
  • Collaboration and Communication: Work closely with cross-functional teams, including Product, Engineering, and Customer Service, to ensure seamless communication and coordination on customer issues and product development.
  • Process Improvement: Identify opportunities to improve support processes and procedures, and collaborate with the Product Support Manager to implement changes and enhancements.
  • Training and Development: Participate in training and development programs to stay up-to-date on the latest product features and technical advancements, and share knowledge with colleagues to drive operational excellence.
Requirements:
  • Education: Bachelor's degree in a related field or equivalent experience.
  • Technical Skills: Strong working knowledge of PC and Mac operating systems, Microsoft Office applications, and technical support principles.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to maintain professionalism in all interactions.
  • Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to quickly identify and resolve complex technical issues.


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