Technical Product Support Specialist
7 days ago
As a Product Support Specialist at CommuniCare Health Services Corporate, you will play a critical role in delivering exceptional customer experiences and ensuring the seamless operation of our proprietary SaaS platform.
Key Responsibilities:- Customer Support: Serve as the primary point of contact for customers and end-users within a designated geographic region, providing timely and effective support to resolve technical issues and ensure customer satisfaction.
- Technical Expertise: Develop and maintain in-depth knowledge of our SaaS platform, including its features, functionality, and technical requirements, to provide expert-level support and guidance to customers.
- Collaboration and Communication: Work closely with cross-functional teams, including Product, Engineering, and Customer Service, to ensure seamless communication and coordination on customer issues and product development.
- Process Improvement: Identify opportunities to improve support processes and procedures, and collaborate with the Product Support Manager to implement changes and enhancements.
- Training and Development: Participate in training and development programs to stay up-to-date on the latest product features and technical advancements, and share knowledge with colleagues to drive operational excellence.
- Education: Bachelor's degree in a related field or equivalent experience.
- Technical Skills: Strong working knowledge of PC and Mac operating systems, Microsoft Office applications, and technical support principles.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to maintain professionalism in all interactions.
- Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to quickly identify and resolve complex technical issues.
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Manufacturing Engineer
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CNC Programming Specialist – Technical Support
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Technical Support Specialist
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Indianapolis, Indiana, United States Johnson Controls International Full timePosition OverviewThe Technical Support Specialist plays a crucial role in delivering specialized assistance to Field Technicians. This position involves the remote programming of Communicators and Alarm Panels utilizing various proprietary software from manufacturers.Key ResponsibilitiesRespond to inbound inquiries from technicians seeking help with...
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Indianapolis, Indiana, United States Rand Worldwide, Inc Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Rand Worldwide, Inc. As a Technical Support Specialist, you will play a vital role in providing top-notch support and solutions to our clients related to Autodesk software, specifically Inventor and Vault, in a Microsoft environment.Key...
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Product Support Champion
7 days ago
Indianapolis, Indiana, United States CommuniCare Health Services Corporate Full timeJob Summary:As a Product Support Specialist at CommuniCare Health Services Corporate, you will play a critical role in delivering exceptional customer experiences and ensuring the seamless operation of our proprietary SaaS platform.Key Responsibilities:Customer Support: Serve as the primary point of contact for customers and end-users within a designated...
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Technical Support Specialist
2 weeks ago
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Technical Support Specialist
2 weeks ago
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Technical Support Specialist
2 weeks ago
Indianapolis, Indiana, United States The Sherwin-Williams Company Full timeProgram Overview The Technical Service Representative Development Program is a comprehensive 12–18-month initiative designed to immerse aspiring technical service representatives in various facets of the Coil Coatings Division. This program aims to equip participants with essential experiences that foster the development of critical skills necessary for...
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Technical Support Specialist
2 weeks ago
Indianapolis, Indiana, United States The Sherwin-Williams Company Full timeProgram Overview The Technical Service Representative Development Initiative is a comprehensive program designed to last between 12 to 18 months, aimed at preparing future technical service representatives by immersing them in various facets of the Coil Coatings Division. This initiative is structured to provide essential experiences that cultivate...
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Technical Support Specialist
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Indianapolis, Indiana, United States WestRock Full timeMaintenance Technician - Equipment SpecialistJob SummaryWe are seeking a skilled Maintenance Technician - Equipment Specialist to join our team at WestRock. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our production equipment and facilities.Key ResponsibilitiesEquipment MaintenanceTroubleshoot and...
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Technical Support Specialist
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Indianapolis, Indiana, United States Astrix Full timeJob SummaryAstrix is seeking a skilled Technical Content Specialist to support projects related to procedures and protocols in the space of sterile drug manufacturing.Key ResponsibilitiesLeverage technical writing strategies to ensure content of documentation is clear, concise, and complete, aligning with regulatory requirements and industry standards.Author...