IT Support Specialist
1 week ago
Field Medix is seeking a skilled and approachable IT Support Specialist to enhance our team within the Information Technology and Services sector. In this role, you will play a crucial part in delivering technical assistance and knowledge to our clients. Your analytical skills and thorough attention to detail will be essential in sustaining our clients' systems and ensuring seamless operations. If you are a proactive individual with a strong interest in technology and a commitment to professional development, we encourage you to consider this opportunity.
Key Responsibilities:
- Deliver technical assistance and direction to clients regarding hardware and network challenges
- Diagnose and resolve technical problems, escalating issues when required
- Conduct system upgrades and installations adhering to best practices and security measures
- Oversee and maintain computer systems, networks, and peripherals for peak performance
- Record and monitor all support activities in a timely manner
- Work collaboratively with internal teams to identify and implement IT solutions that align with client requirements
- Install cabling for Network Rooms
Qualifications:
- Proven experience as an IT Technician or in a comparable role
- Strong understanding of computer hardware, cabling, and networking concepts
- Adept at diagnosing hardware issues
- Excellent communication and customer service skills
- Capable of working independently and managing tasks efficiently
- Detail-oriented with strong problem-solving capabilities
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