Technical Support Specialist

2 weeks ago

Indianapolis, Indiana, United States Vertical Talent Solutions Full time

Position Overview

Full-Time - Tier 2 Technical Support

Experience in Managed Service Provider (MSP) Environment Required

Must possess a Valid Driver's License with a clean driving record

Onsite Role - On-Call Rotation every 4 months

Essential Qualifications

2.5 to 4 Years of Comprehensive IT Experience - Recent Graduates are encouraged to apply

Familiarity with Active Directory, VOIP systems (3cx/FreePBX), Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Cloudberry, Barracuda, and Office365 is advantageous.

  • Set up new or reconfigure existing servers and adjust hardware, peripherals, services, settings, directories, and storage in line with established standards and operational requirements.
  • Install and configure systems that support core financial software and essential operational infrastructure applications.
  • Develop and uphold installation and configuration protocols.
  • Contribute to and sustain system standards.
  • Explore and suggest innovative, and where feasible, automated solutions for system administration tasks.
  • Identify strategies that utilize our resources effectively and provide cost efficiencies.
  • Conduct daily system monitoring to ensure the integrity and availability of all hardware, server resources, systems, and key processes, while reviewing system and application logs and confirming the completion of scheduled tasks such as backups.
  • Perform daily backup procedures, ensuring all necessary file systems and system data are successfully backed up to the appropriate media, and manage the recycling and off-site transfer of recovery tapes or disks as required.
  • Create, modify, and delete user accounts as requested across all software platforms.
  • Provide Tier III and additional support as requested from various stakeholders. Investigate and resolve issues.
  • Repair and recover from hardware or software malfunctions. Coordinate and communicate with affected parties.
  • Regularly apply OS patches and upgrades based on recommendations from the Information Security Officer, and upgrade administrative tools and utilities.
  • Configure and add new services as necessary.
  • Upgrade and configure system software that supports infrastructure applications or Asset Management applications based on project or operational needs.
  • Maintain operational, configuration, and other relevant procedures.
  • Assist with troubleshooting and resolving Help Desk Ticket issues.
  • Participate in a weekend rotating schedule to ensure coverage for business operations and Help Desk support.

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