Care Management Administrative Coordinator II

1 week ago


Missouri City, Missouri, United States BCforward Full time
Position Overview:
We are seeking a dedicated Care Management Support Coordinator II to join our team in a remote capacity. This role is essential in facilitating administrative care management functions, which include outreach efforts, handling incoming calls, and coordinating service schedules.

Key Responsibilities:
  • Act as a primary contact for members, healthcare providers, and internal staff to address and resolve inquiries.
  • Document member interactions and maintain accurate records in compliance with regulatory standards.
  • Assist transplant nurses by submitting member tasks in various clinical review systems to initiate necessary transplant contracts.
  • Request contracts from appropriate vendors in alignment with established guidelines.
  • Utilize multiple systems effectively to ensure efficient task completion.

Essential Skills:
  • Detail-oriented with the ability to manage a heavy workload.
  • Proficient in data entry and familiar with medical terminology.

Qualifications:
  • High School diploma or GED required.
  • Minimum of 2 years of relevant experience in a healthcare or administrative role.

Role Functions:
  • Provide outreach to members via phone to assist with care plans, community resources, and address any questions or concerns.
  • Support members in connecting with health plan and community resources to ensure high-quality service.
  • Serve as the frontline support for various inquiries related to care plans and protocols.
  • Manage member onboarding processes and administrative tasks, including sending welcome letters and educational materials.
  • Maintain non-clinical member records in accordance with state and regulatory requirements.
  • Address Social Determinants of Health (SDOH) needs through appropriate referrals.

Additional Information:
BCforward offers a comprehensive benefits package for eligible employees, including major medical, dental, vision, and retirement plans. We are a Black-owned firm committed to diversity and inclusion, ensuring equal opportunity for all applicants. Our team is dedicated to transforming and enhancing business strategies through innovative solutions. Join us in making a difference in the healthcare management field.

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