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Administrative Care Management Coordinator II
2 months ago
We are seeking a dedicated Care Management Support Coordinator II to join our team in a remote capacity. This role is essential in facilitating administrative care management functions, including outreach efforts, managing inbound communications, and organizing service schedules.
Key Responsibilities:
As a Care Management Support Coordinator II, you will:
- Act as a primary contact for members, healthcare providers, and internal staff to address and resolve inquiries.
- Document member interactions and maintain accurate records in compliance with state and regulatory standards.
- Assist transplant nursing staff by initiating necessary contracts for required transplant services.
- Utilize multiple clinical review systems effectively to manage tasks and ensure efficient workflow.
Essential Skills:
While there are no specific mandatory skills, the following attributes are beneficial:
- Attention to detail and the ability to prioritize a demanding workload.
- Proficiency in data entry and familiarity with medical terminology.
Qualifications:
Applicants should possess:
- A High School diploma or GED.
- A minimum of 2 years of relevant experience in a similar role.
Role Expectations:
In this position, you will:
- Provide outreach to members via phone to assist with care plans, community resources, and scheduling inquiries.
- Support members in connecting with health plan and community resources to ensure high-quality service.
- Document and maintain non-clinical member records in accordance with established practices.
- Understand local benefits and resources to address Social Determinants of Health (SDOH) needs.
Benefits:
BCforward offers a comprehensive benefits package to eligible employees, including major medical, dental, vision, life insurance, and retirement plans.
About BCforward:
Founded in 1998, BCforward is a Black-owned firm dedicated to providing innovative solutions that support business and technology strategies for organizations globally. With a commitment to diversity and excellence, we have built a strong culture that fosters human potential and drives client success. We are proud to be an equal opportunity employer, ensuring fair consideration for all applicants.
