Account Services Coordinator

7 days ago


Rolling Meadows, Illinois, United States RTC Full time
About RTC

RTC is a leading provider of innovative solutions for retailers and brands, focusing on strategic thinking, process improvement, and supply chain management.

Why Consider a Career at RTC?

We offer a comprehensive benefits package, including:

  • 401(K) Plan with Company Match - a secure retirement savings plan with a company match
  • Hybrid Work-from-Home Program - flexible work arrangements to balance work and personal life
  • Health Insurance - a range of plans to suit individual needs, including PPO and HMO options
  • Dental Insurance - two PPO plan options for comprehensive coverage
  • Flexible Spending Accounts - for health and dependent care expenses
  • Commuter Transit Benefit - reimbursement for public transportation costs
  • Critical Illness Benefit - financial support in case of serious illness
  • Life Insurance - three times annual salary coverage, with optional upgrades
  • Short-Term Disability Coverage - protection for unexpected absences
  • Two Weeks of Paid Parental Leave - support for new parents
  • 16 PTO Days - annual leave for relaxation and rejuvenation
  • 9 Paid Holidays - recognized days off for celebration and rest
  • Tuition Assistance - support for ongoing education and professional development

We also offer a range of perks, including:

  • Fun Friday Hours - flexible start times to kick off the weekend
  • Volunteer Time Off - paid time for community service and volunteer work

Our wellness program includes:

  • PTO for Mental Health - time off for self-care and relaxation
  • Employee Assistance Program - access to counseling, financial, and legal resources
  • Discounts on Fitness Centers - reduced rates for gym memberships
  • Preventative Care Coverage - 100% coverage for annual check-ups and screenings
  • Lactation Rooms - private spaces for new mothers
  • Annual Flu Clinic - on-site flu shots for associates and dependents
Career Development & Training

We invest in our employees' growth and development, offering:

  • Mentorship Program - guidance from experienced industry professionals
  • Management Support - assistance in defining and achieving career goals
  • Training and Advancement Opportunities - ongoing education and professional development
Job Summary

We seek a highly skilled Account Services Coordinator to join our team. This multifaceted role offers an exciting work environment with new challenges and opportunities each day. As a key team member, you will be instrumental in maintaining the highest standards of client satisfaction.

Essential Functions:
  • Client Data Analysis - manipulate and analyze client data to inform business decisions
  • Task Coordination - coordinate tasks to support client demands
  • Customer Deliverables - monitor and resolve customer issues efficiently
  • Team Collaboration - work with internal teams to address complex customer issues
  • Sales Performance Metrics - monitor and improve sales performance metrics
  • Data Entry - perform accurate and efficient data entry tasks
  • ERP System Maintenance - maintain and update ERP system records
  • Logistic Operations - oversee daily logistic operations, including shipment scheduling and tracking
  • Attention to Detail - maintain a high level of attention to detail in a fast-paced environment
  • Prioritization - prioritize multiple tasks in a constantly changing business environment
Education, Experience, and Skill Requirements:
  • Bachelor's Degree - a plus, but not required
  • ERP Experience - required for this role
  • Excel and Word Proficiency - proficiency in Excel and Word applications, with an Excel test required
  • Communication Skills - maintain clear and effective communication
  • Problem-Solving - deal constructively with issues without clear solutions
  • Team Support - support the team by empowering others and contributing to the organization's success


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