Customer Service and Reception Specialist

1 week ago


Rolling Meadows, Illinois, United States Roberta Williams Inc Full time
Job Overview

Roberta Williams Inc is seeking dedicated and professional Front Desk personnel. This role serves as the initial point of interaction for our clients, overseeing all facets of their experience while visiting our establishment. Our core philosophy is to "Deliver Exceptional Customer Service."

Key Responsibilities:

  • Respond to phone inquiries regarding appointments and service-related questions.
  • Utilize salon management software to coordinate and schedule appointments.
  • Welcome clients as they arrive at our facility.
  • Oversee the customer journey during their time in our salon.
  • Process client payments for services and products (including cash, checks, and credit cards).
  • Ensure daily financial transactions are balanced against service and product sales.
  • Prepare for the following day’s activities, including confirmation calls and appointment scheduling.
  • Enhance salon service and product sales by recognizing opportunities and providing informed recommendations.

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