Clinical Services Manager

4 days ago

Rolling Meadows, Illinois, United States WINGS Program, Inc. Full time

Job Summary:

The Assistant Manager of Clinical Services will oversee the Internship Program and Intake Line, acting in a leadership capacity in the absence of the manager. This role requires a strong leader who can manage, maintain, and grow an extensive internship program, recruit and train clinical counselors and Intake Line interns, and provide counseling services to clients.

Key Responsibilities:

  • Internship Program Management: Manage, maintain, and grow an extensive internship program utilizing associate, bachelor, and master level students from surrounding area schools to enhance service delivery.
  • Recruitment and Training: Recruit, screen, interview, and train clinical counselors and Intake Line interns.
  • Counseling Services: Carry half a caseload of adult counseling clients as directed by supervisor.
  • Intake Line Management: Manage and maintain the Intake Line.
  • On-Call Rotation: Serve in on-call rotation with Manager of Clinical Services.
  • Documentation and Record-Keeping: Ensure documentation in records is accurate, complete, and submitted on time. Monitor and audit intern documentation process in accordance with agency policies and funding requirements.
  • Supervision and Training: Provide weekly individual supervision and assist with the facilitation of clinical group supervision. Participate and facilitate training of volunteers, interns, and staff.
  • Counseling and Crisis Intervention: Provide counseling, crisis intervention, domestic violence education, safety planning, and referrals to WINGS clients.
  • Assessment and Service Planning: Complete Trauma Symptom Checklists and Wellness Matrix assessments with counseling clients. Complete client-centered counseling Service Plans and updates according to policy.
  • Client Advocacy: Interact with clients and role model social skills, conflict resolution, parenting, and other skills of daily living. Advocate for client needs and communicate these needs to the responsible staff member in order to coordinate services.
  • Reporting and Compliance: Immediately report child abuse to the Department of Children and Family Services as mandated by law and in accordance with agency procedures.
  • Availability and Flexibility: Be available for evening and weekend work as needed.

Requirements:

  • Education: Master's degree in social work. Must hold LCSW license.
  • Experience: Minimum of 3 years of experience supervising staff and working with victims of domestic violence, homeless, or other trauma-related populations, required.
  • Skills and Certifications: Commitment to diversity, equity, and inclusion. 40-hour domestic violence training, ICDVP, and CPR & First Aid Certification preferred. Bilingual skills (Spanish, Polish or Russian) preferred.
  • Personal Qualities: Must be able to work efficiently, independently, and interdependently with the Program Services Team and external resources. Must have strong interpersonal, problem-solving, organizational, and verbal and written communications skills with appropriate professional boundaries.
  • Technical Skills: Proficient in Microsoft Office suite, advanced experience in Access and Excel a plus.

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