Service Operations Manager
1 week ago
About Us
Technical Safety Services (TSS) is a prominent independent provider of laboratory and healthcare services across the United States. We cater to leading life sciences and healthcare organizations, as well as esteemed research institutions. Our expertise lies in delivering environmental monitoring solutions, alongside testing, calibration, and certification services for controlled environments, medical gas systems, and laboratory instruments.
Role Impact
The Field Service Manager plays a crucial role in overseeing the daily operations within their designated region. This position involves supervising field service personnel and managing workflow to meet productivity and service quality standards. The primary responsibility is to lead and coordinate the activities of staff engaged in testing, certification, and related services, ensuring that training, development, and performance management are effectively implemented.
Key Responsibilities
- Oversee and develop a team of field service technicians servicing a specific geographic area with a variety of service offerings.
- Collaborate with upper management to achieve efficiency and productivity targets, aligning with financial and regional growth objectives.
- Work with senior staff and the training department to guarantee adequate training and development for field personnel.
- Coordinate with operations to optimize technician scheduling and address logistical challenges.
- Stay informed and involved in resolving customer issues and equipment-related concerns.
- Occasionally perform testing, certification, environmental monitoring, calibration, and other services on client premises across various healthcare settings.
- Act as a liaison between departments, providing support to other managers and corporate services.
- Fulfill additional duties as assigned.
Compensation and Benefits
TSS offers competitive compensation and a comprehensive benefits package:
- Annual salary range of $75,000 - $110,000
(Determined by education, experience, skills, and internal equity.) - Medical, vision, and dental insurance coverage
- 401(k) plan with company matching contributions
- Long-term and short-term disability, along with life insurance
- Generous Paid Time Off (PTO) and company holidays
Qualifications
Education and Experience
- High school diploma required; bachelor's degree in a related field preferred.
- Minimum of 2 years of relevant leadership experience, including profit/loss management and key performance indicators.
- Some experience in managing personnel is required.
- A combination of education, training, and relevant experience may be considered.
Skills and Abilities
- Exceptional customer service and relationship-building skills.
- Proven leadership and management capabilities.
- Proficient in Microsoft Office applications.
- Strong interpersonal skills to foster collaboration and productivity across teams.
- Ability to lead a team towards achieving business objectives.
- Excellent verbal and written communication skills, including the ability to provide constructive feedback.
TSS is an equal opportunity employer that values diversity. We encourage individuals interested in this role to reach out for further discussion.
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