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Service Center Operations Manager

2 months ago

Indianapolis, Indiana, United States VORTEX INDUSTRIES, LLC. Full time
Job Overview

Vortex Industries, LLC is on the lookout for a Service Center Operations Manager to oversee the Indianapolis Service Center. The primary objective of this role is to ensure effective management of business functions while providing leadership and direction to the Service Center team.

Are you currently in a managerial role or a sales leadership position within the Door Industry, eager to take charge of your own Profit and Loss (P&L) responsibilities? If you possess a strong drive for achieving results and a commitment to operational excellence, this position could be the perfect fit for you.

Key Responsibilities:

  • Oversee the Service Center operations, fostering productive and positive relationships between management and staff.
  • Ensure profitability by managing operations, staffing, and expenses effectively.
  • Initiate and implement continuous improvement strategies aimed at reducing operational costs while enhancing service quality and productivity.
  • Promote operational excellence and best practices to elevate quality, service, cost efficiency, and safety standards.
  • Establish a culture of customer satisfaction at every service interaction.
  • Maintain high standards of service quality and timeliness to maximize customer retention.
  • Manage relationships with key partners and clients to ensure ongoing satisfaction.
  • Guide the team towards achieving Service Center objectives by effectively allocating tasks and managing resources.
  • Responsible for recruiting, developing, and retaining top talent to support continuous improvement initiatives.
  • Encourage the personal and professional growth of employees through clear performance objectives and coaching.
  • Set clear expectations for all team members, balancing accountability with constructive feedback and recognition.
  • Have a comprehensive understanding of all roles within the Service Center.
  • Provide strategic leadership and promote collaboration throughout the Service Center.
  • Ensure compliance with company policies and procedures, submitting documentation in a timely manner.
  • Champion a culture of safety through awareness, training, and accountability.
  • Ensure adherence to all federal and state safety regulations and compliance measures.
  • Implement and maintain compliance with company and OSHA guidelines to ensure a safe working environment.
  • Share best practices with colleagues to enhance productivity and achieve cost savings.
  • Represent Vortex Industries, LLC in a professional manner when engaging with internal and external stakeholders.
  • Perform additional duties as required.