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Service Operations Manager

2 months ago

Indianapolis, Indiana, United States Morgan Services Full time

Job Summary:

Morgan Services is seeking an experienced Service Manager to join their team. The Service Manager is responsible for generating and retaining revenue and profit from customers, creating and implementing the Area service plan, and making recommendations to the General Manager and management team.

Key Responsibilities:

  • Meet with key customers to assess current service levels, identify emerging and unmet needs, and implement corrections and recommendations to improve service effectiveness.
  • Retrain target customer base through relationship building and renewing contracts.
  • Achieve Service department goals in budget, customer retention, revenue and profit growth, and material control.
  • Develop area pricing and contract terms strategy for each market segment with the Area Management team.
  • Recruit, hire, and train all service members in a timely manner on service, revenue growth, product knowledge, negotiation, industry knowledge, pricing, and profitability.
  • Advise the management team of competitive trends.
  • Responsible for service administration, including systems adherence, compensation, and reports.
  • Protect company resources, including members, material, and fleet resources, by following all Morgan policies.
  • Lead the execution of strategies to achieve new company initiatives and conduct regular performance reviews.
  • Operate step van/box truck and train new hires.
  • Manage Saturday routing and rotating weekends on-call.

Benefits:

  • Competitive Compensation ($65-$68k / yr. starting salary)
  • Additional Profit-Sharing Bonus Potential
  • Great Health Insurance: Medical, Dental, Life, Prescription
  • Long Term disability
  • 401(k) plan with company match
  • Additional 401(k) 3% company contribution on top of match
  • Paid vacation, sick, and holidays
  • Employee Referral program
  • AND MORE

Requirements:

  • High School Diploma or GED required
  • College Degree a Plus but not required
  • Must have Previous Experience with Box Trucks and/or Step Vans
  • Must have 3+ yrs. Experience managing Production/Warehouse Service Teams (Managers, Supervisors, and Route Service Reps.)
  • Must have strong negotiation skills and ability to strategically focus on outstanding customer service
  • Ability to communicate face-to-face in a clear, confident manner as an authority on service deliverables
  • Must be self-starter with ability to seek out alternative solutions for complicated issues
  • High sense of urgency with flexibility to handle sudden changes in routine
  • Reliable, disciplined, trustworthy, with common sense approach to customer issues
  • Must be comfortable with technology (including handheld devices)
  • Valid driver's license with clean driving record
  • Must be able to pass a background check, assessment, and drug screening (hair)