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Operations Manager

2 months ago

Indianapolis, Indiana, United States ProScape Lawn & Landscape Services LLC Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at ProScape Lawn & Landscape Services LLC. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our landscape services, including mowing, landscaping, hardscaping, and snow removal.

Key Responsibilities
  • Training and Development: Provide comprehensive training to new team members on our production processes, ensuring they are equipped to perform their roles efficiently and safely.
  • Quality Site Assessments: Conduct regular site visits to assess the quality of our work and identify opportunities for improvement, working closely with team members to implement changes.
  • Process Improvement: Champion our production processes and coach team members on how to provide a better service, more efficiently.
  • Crew Leadership: Temporarily fill a crew leader position as needed, providing guidance and support to team members.
  • Customer Service: Meet with customers to discuss projects and services, ensuring excellent customer service and resolving any issues that may arise.
  • Team Management: Foster a positive and productive team environment, encouraging open communication, constructive feedback, and a winning attitude.
Requirements
  • Extensive knowledge: Commercial/residential mowing, landscaping, hardscaping, and snow removal.
  • Leadership skills: Ability to train, coach, and motivate team members.
  • Communication skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and team members.
  • Problem-solving skills: Ability to analyze problems and implement solutions.
  • Customer service skills: Excellent customer service skills, with a focus on providing a positive experience for our customers.
What We Offer
  • Competitive salary: A competitive base salary and bonus structure.
  • Benefits: Company vehicle and fuel, paid holidays, paid time off, company-matched savings program, reimbursed approved business expenses, and a phone stipend.