Service Operations Manager

2 weeks ago


Indianapolis, Indiana, United States Technical Safety Services Full time
Job Overview

About Us

Technical Safety Services (TSS) is a prominent independent provider of laboratory and healthcare services across the United States. We cater to a diverse clientele, including top-tier life sciences and healthcare organizations, as well as esteemed research institutions. Our expertise lies in delivering environmental monitoring solutions, alongside testing, calibration, and certification services for controlled environments, medical gas systems, and laboratory equipment.

Your Role

The Field Service Manager plays a crucial role in overseeing the daily operations within their designated region. This position entails supervising field service personnel and managing workflow to meet productivity and service quality standards. The primary responsibility of the Field Service Manager is to lead and coordinate the activities of staff engaged in testing, certification, and related services. This includes ensuring effective training, development, and performance management of field service personnel.

Key Responsibilities

  • Oversee and nurture a team of field service technicians servicing a specific geographic area with a variety of service offerings.
  • Collaborate with upper management to achieve efficiency and productivity targets, ensuring the region meets its financial and growth objectives.
  • Work closely with senior staff and the training department to guarantee adequate training and development for field staff.
  • Coordinate with operations to optimize technician scheduling and address any logistical challenges.
  • Maintain active involvement in resolving customer issues and equipment-related concerns.
  • Occasionally perform testing, certification, environmental monitoring, calibration, and other services on client premises across various healthcare settings.
  • Act as a liaison between departments, providing support to other managers and corporate services.
  • Fulfill additional duties as assigned.

Compensation and Benefits

TSS offers competitive salaries along with a comprehensive benefits package:

  • Annual salary range of $75,000 - $110,000
    (Salary determined by education, experience, skills, and internal equity.)
  • Medical, vision, and dental insurance coverage
  • 401(k) plan with company matching contributions
  • Long-term and short-term disability, as well as life insurance
  • Generous Paid Time Off (PTO) and company-paid holidays

Qualifications

Education and Experience

  • High school diploma required; bachelor's degree in a related field preferred.
  • Minimum of 2 years of relevant leadership experience, including profit/loss management and key performance indicators.
  • Some experience in people management is required.
  • A combination of education, training, and relevant experience may fulfill requirements.

Skills and Abilities

  • Exceptional customer service and relationship-building skills.
  • Proven leadership and management capabilities.
  • Proficient in Microsoft Office applications.
  • Strong interpersonal skills to foster collaboration and productivity within cross-functional teams.
  • Able to lead a team towards achieving business objectives.
  • Excellent verbal and written communication skills, including the ability to provide constructive feedback.

TSS is an equal opportunity employer that values diversity. We encourage individuals interested in this role to reach out for further discussion.



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