Customer Support Specialist, Employee Benefits
2 weeks ago
World Insurance Associates LLC is a leading insurance organization that integrates premier products and services from major providers with personalized support from local professionals.
Established in 2011, we have rapidly grown to become one of the top insurance brokers in the U.S., employing over 2,200 professionals across more than 210 locations in North America.
Our expertise encompasses a wide range of services including personal and commercial insurance, surety and bonding, employee benefits, financial and retirement solutions, and human capital management.
Role OverviewThe Client Service Representative plays a vital role in delivering comprehensive account support and exceptional customer service to a diverse array of multinational clients. In this capacity, you will utilize PGB's Benefit Administration Tool to assist clients with their benefits enrollment requirements. This position offers a remarkable opportunity to be part of a vibrant team within a growing organization, collaborating with a variety of global entities.
Key Responsibilities
1. Assist the account management team in addressing daily customer inquiries and escalate issues related to eligibility and claims.
2. Develop and apply knowledge of client needs to provide outstanding service.
3. Maintain precise customer records for reference and operational purposes.
4. Support the account management team in overseeing the complete process for customer interactions and carrier relationships.
5. Keep management updated on customer or carrier-related issues.
6. Participate in regular client meetings.
7. Assist with the annual Open Enrollment process.
- Bachelor's Degree preferred.
- Minimum of 1 year experience in the health insurance or employee benefits sector.
- Strong communication and customer service skills, alongside effective sales negotiation abilities.
- Life & Health License is preferred.
- Proficiency in MS Office applications: Word, Excel, and PowerPoint.
- Self-motivated with a strong sense of urgency and ability to meet deadlines.
- Excellent written and verbal communication skills, with the capacity to actively listen and solve problems independently.
- Ability to multitask, prioritize, and handle sensitive information with discretion.
Professional Environment
At World Insurance Associates LLC, we embrace and promote diversity within our workforce. We believe that a team rich in varied perspectives, experiences, and ideas enhances our employees, our offerings, and our community.
We are proud to be an equal opportunity employer, committed to fostering an inclusive workplace regardless of race, color, ancestry, religion, sex, national origin, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.
Furthermore, we are dedicated to providing reasonable accommodations for qualified applicants or employees with disabilities, unless such accommodations would impose an undue hardship on our operations.
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Syosset, New York, United States World Insurance Associates LLC Full timeJob Overview World Insurance Associates LLC is a prominent insurance organization known for delivering exceptional products and services from leading providers, complemented by personalized support from local experts. With a robust team of over 2,200 professionals across North America, we specialize in various insurance sectors, financial services, and human...
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Syosset, New York, United States World Insurance Associates LLC Full timePosition SummaryWorld Insurance Associates LLC, a leading insurance organization, is seeking a dedicated Client Service Representative to enhance our Employee Benefits division. As part of our team, you will provide essential account support and exceptional customer service to a diverse range of multinational clients. Your role will involve utilizing PGB's...
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Syosset, New York, United States World Insurance Associates LLC Full timeJob SummaryWorld Insurance Associates LLC is seeking a highly skilled Client Service Representative to join our team. As a Client Service Representative, you will provide exceptional customer service to our multinational clients, navigating our Benefit Administration Tool to assist with benefits enrollment needs.Key ResponsibilitiesCustomer Support: Provide...
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