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Client Service Representative, Employee Benefits Specialist

2 months ago

Syosset, New York, United States World Insurance Associates, LLC. Full time
Job Description

At World Insurance Associates, LLC., we are seeking a highly skilled Client Service Representative to join our team. As a key member of our organization, you will play a vital role in providing exceptional customer service to our multinational clients.

Position Overview

As a Client Service Representative, you will be responsible for navigating our Benefit Administration Tool to assist customers with their benefits enrollment needs. This is a fantastic opportunity to join a dynamic team in a growing organization, working with diverse, global organizations.

Key Responsibilities

  • Support the account management team in resolving day-to-day customer inquiries and escalating issues related to eligibility and member claims.
  • Develop and leverage knowledge of customer needs and issues to deliver world-class service to our clients.
  • Maintain accurate customer files and records for general reference and office use.
  • Assist the account management team in managing the end-to-end process for customer interactions as well as carrier relationships for day-to-day customer issue resolution.
  • Keep management informed of customer or carrier issues.
  • Participate in weekly client meetings.
  • Support the annual Open Enrollment process.

Requirements

  • Bachelor's Degree preferred.
  • 1 year of experience in health insurance or employee benefits industry.
  • Excellent communication and customer service skills as well as sales negotiation skills.
  • Life & Health License (preferred).
  • Must be proficient with MS Office: Word, Excel, and PowerPoint.
  • Self-motivated and driven. Maintain a sense of urgency and ability to work with and meet deadlines.
  • Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance.
  • The ability to multitask, prioritize, work independently, and use discretion surrounding sensitive information.
  • Ability to maintain a professional demeanor and positive attitude.

Equal Employment Opportunity

At World Insurance Associates, LLC., we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status.