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Client Support Specialist

2 months ago

Syosset, New York, United States Intelli-Tec Security Services Full time

Customer Service Representative

Department: Technical/Installation

Role Overview

The Customer Service Representative plays a crucial role in delivering exceptional service to both internal and external clients. This position requires a comprehensive understanding of the company's offerings and the ability to communicate effectively with colleagues within the service division.

Key Responsibilities

  • Respond to and manage incoming calls from clients
  • Assist customers in troubleshooting their concerns
  • Schedule and coordinate service appointments
  • Perform data entry tasks
  • Foster strong customer relationships through consistent communication

Essential Qualifications

  • Associate's degree
  • Proficiency in Microsoft Office applications
  • Valid driver's license with a clean driving record

Preferred Qualifications

  • Bachelor's degree

Employer's Disclaimer

All requirements are subject to potential modification to reasonably accommodate individuals with disabilities. This job description does not encompass all duties that may be assigned to the employee in this role. Employees may be required to follow additional job-related instructions and perform other job-related tasks as directed by their supervisor. This document does not establish an employment contract, implied or otherwise, other than an at-will employment relationship.