Client Support Specialist
2 weeks ago
World Insurance Associates LLC, a leading insurance organization, is seeking a dedicated Client Service Representative to enhance our Employee Benefits division.
As part of our team, you will provide essential account support and exceptional customer service to a diverse range of multinational clients. Your role will involve utilizing PGB's Benefit Administration Tool to assist clients with their benefits enrollment processes, contributing to a collaborative and dynamic work environment.
Key Responsibilities- Assist the account management team in addressing daily customer inquiries and escalate any issues related to eligibility and claims.
- Develop a thorough understanding of client needs to deliver outstanding service.
- Maintain precise customer records for reference and operational purposes.
- Support the account management team in overseeing the complete customer interaction process and managing carrier relationships.
- Keep management updated on any customer or carrier-related issues.
- Participate in weekly client meetings to ensure alignment and address concerns.
- Assist with the annual Open Enrollment process.
- Bachelor's Degree preferred.
- Minimum of 1 year experience in the health insurance or employee benefits sector.
- Exceptional communication and customer service skills, along with sales negotiation capabilities.
- Life & Health License is preferred.
- Proficiency in MS Office applications: Word, Excel, and PowerPoint.
- Self-motivated with a strong sense of urgency and ability to meet deadlines.
- Demonstrated written and verbal communication skills, with the ability to actively listen and problem-solve independently.
- Ability to multitask, prioritize, and handle sensitive information with discretion.
- Maintain a professional demeanor and a positive attitude.
At World Insurance Associates LLC, we value diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer, dedicated to ensuring equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. We also provide reasonable accommodations for qualified applicants and employees with disabilities, unless it imposes an undue hardship on our operations.
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