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Client Engagement Specialist

2 months ago


Syosset, New York, United States Compass Full time
About Compass:

At Compass, we are dedicated to assisting individuals in discovering their ideal place in the world.
Since our inception in 2012, we have been transforming the real estate sector with our comprehensive platform that enables residential real estate agents to provide outstanding service to both sellers and buyers.

Role Overview:

As a Customer Experience Coordinator, also known as an Agent Experience Coordinator, you will be the initial point of contact for our clients when they enter our offices.

Your primary responsibility will be to manage the office environment, ensuring that operations run seamlessly and that our standards are upheld.

You will assist a select group of clients with various needs, including familiarizing them with Compass, training on our tools and systems, and supporting marketing inquiries.

As an AEC, your enthusiasm for customer satisfaction and commitment to delivering an exceptional experience will be paramount, as you collaborate with the broader agent experience team for additional support.


Key Responsibilities:


- Act as the welcoming face of the office, greeting visitors, managing mail, organizing in-office events, and providing first-level support for office-related inquiries.
- Ensure the office is well-organized and visually appealing, manage supply inventory, and address any facility concerns.

- Directly manage a small portfolio of clients by responding to inquiries and resolving issues through phone, email, and face-to-face interactions.

- Facilitate the adoption of Compass technology and related services by offering personalized support to clients.

- Collaborate with the National Onboarding team to streamline the onboarding process for new clients.

- Provide fundamental marketing assistance by addressing inquiries, creating materials from templates, and liaising with marketing specialists for more complex requests.

- Work closely with team members and other departments to advocate for agent feedback and questions.

- Address basic technology-related inquiries and troubleshoot issues concerning devices, conference room equipment, and enterprise systems.

- Offer administrative support as needed, including preparation for sales meetings, data entry, and company-wide communications.

- Be a culture ambassador who motivates and empowers colleagues with a positive and constructive approach to change.


Qualifications:
- 1-2 years of experience in customer service, office management, hospitality, or operations.
- Familiarity with enterprise technology (such as Zendesk, Salesforce, Confluence) is advantageous.
- Excellent listening skills, strong interpersonal connections, and empathy for customer challenges.
- A passion for fostering community within the workplace, encouraging interaction and engagement among colleagues.
- Strong problem-solving and analytical abilities, enabling quick adaptation and solution formulation.
- Exceptional verbal communication and presentation skills.
- High attention to detail and organizational skills.
- Availability to work in the office during standard hours.
- Capability to lift up to 25 lbs.

Compensation and Benefits:


The hourly wage for this position is $24.00, with variations based on job-related knowledge, skills, and experience.

In addition to the base pay, bonuses and restricted stock units may be included in the compensation package, along with a comprehensive benefits offering.


Additional Perks:
- Participation in incentive programs, which may include cash, equity, or commissions where eligible.

Along with paid vacation, holidays, sick leave, parental leave, marriage leave, and recharge leave; medical, telehealth, dental, and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter programs; life and disability insurance; support systems for new parents; fertility benefits; caregiver referral networks; Employee Assistance Programs; and pet insurance.

At Compass, we believe everyone deserves to find their place in the world — a place where they feel a sense of belonging, can be their authentic selves, and thrive.

Our vibrant, collaborative culture is rooted in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth, and mobility.

As an equal opportunity employer, we provide competitive compensation packages, extensive benefits, and professional development opportunities aimed at enhancing our employees' lives and careers.