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Customer Relations Specialist, Employee Benefits
2 months ago
World Insurance Associates LLC is a prominent insurance organization known for delivering exceptional products and services from leading providers, complemented by personalized support from local experts. With a robust team of over 2,200 professionals across North America, we specialize in various insurance sectors, financial services, and human capital management, ensuring that we provide unparalleled solutions to our clientele.
Position Summary
We are looking for a committed Customer Relations Specialist to provide outstanding account support and customer service to a diverse range of multinational clients. In this role, you will leverage our Benefit Administration Tool to assist clients with their benefits enrollment processes. Joining our dynamic team offers a unique opportunity to contribute to the growth of a thriving organization while engaging with global enterprises.
Key Responsibilities
- Support the account management team in resolving daily customer inquiries and escalating eligibility and claims-related matters.
- Utilize a deep understanding of customer needs to deliver exceptional service.
- Maintain precise customer records for reference and internal purposes.
- Assist in managing customer interactions and carrier relationships to ensure issue resolution.
- Keep management updated on customer and carrier concerns.
- Participate in regular client meetings to discuss ongoing matters.
- Assist in the annual Open Enrollment process.
- A Bachelor's Degree is preferred.
- A minimum of 1 year of experience in the health insurance or employee benefits sector.
- Strong communication, customer service, and negotiation abilities.
- Life & Health License is preferred.
- Proficient in MS Office applications (Word, Excel, PowerPoint).
- Self-motivated with excellent time management capabilities.
- Effective written and verbal communication skills.
- Ability to multitask, prioritize, work independently, and handle sensitive information with discretion.
- Maintain a professional and positive demeanor.
World Insurance Associates LLC values diversity and recognizes that a variety of perspectives and experiences contribute to the growth of our team, products, and community. As an equal opportunity employer, we are dedicated to fostering inclusivity and providing fair employment opportunities for all individuals, regardless of their backgrounds. We also accommodate the reasonable needs of qualified applicants or employees with disabilities, ensuring a supportive workplace environment.
