Client Engagement Specialist
2 weeks ago
Enterprise Mobility Inc is seeking a dedicated Full-Time Customer Experience Representative (CXR) to enhance our customer interactions.
Compensation for this role is $16.38 per hour, with potential for monthly performance bonuses.
Availability to work the following schedules is required:
Thursday through Monday: 7:00 AM - 3:30 PM
Friday through Tuesday: 7:00 AM - 3:30 PM
As a Full-Time employee, you will receive a comprehensive benefits package that includes:
- Paid time off
- Direct deposit options
- 401k retirement plan with company matching and profit-sharing
- Access to Employee Assistance Programs
- Discounts on vehicle rentals
- Discounts on vehicle purchases through Enterprise Car Sales
The Customer Experience Representative is responsible for delivering exceptional, friendly, and efficient service, ensuring a positive experience for all clients. This role also involves managing the rental process by verifying and documenting necessary driver information to facilitate a smooth rental and return experience.
Key Responsibilities- Welcome customers in a professional and timely manner
- Deliver outstanding customer service by clearly communicating rental terms, vehicle features, and available services, including optional protection products and upgrades
- Assist customers with directions, maps, local information, and relevant service details
- Handle incoming calls for reservations, inquiries, and provide information and solutions for customers and partners
- Make outgoing calls for follow-ups and other assigned tasks
- Evaluate the condition of rentals upon return
- Inform management of any customer-related issues
- Report any vehicle concerns and necessary maintenance to management
- Continuously enhance knowledge and skills through on-the-job training and company-sponsored educational opportunities
Enterprise Mobility Inc is an Equal Opportunity Employer, committed to diversity and inclusion.
Qualifications- Minimum age of 18 years
- High School Diploma or G.E.D. required
- At least 1 year of customer service or sales experience in a dynamic environment
- Reliable transportation to and from work
- Valid driver's license required
- No more than 2 moving violations or at-fault accidents in the past 3 years (total points on driving record must not exceed 8 points)
- No drug or alcohol-related violations in the past 3 years
- Must be authorized to work in the United States without requiring sponsorship
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