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Customer Engagement Specialist

2 months ago

Norfolk, Virginia, United States TowneBank Richmond Full time

Customer Engagement Specialist

TowneBank Richmond is in search of a Customer Engagement Specialist to enhance our service delivery. This position focuses on delivering outstanding support to our clients, managing financial transactions, and advocating for our offerings. If you possess a strong dedication to client satisfaction and thrive in a collaborative setting, we invite you to consider this opportunity. Our aim is to foster community welfare and ensure a rewarding banking experience for our clients.

  • Process financial transactions while ensuring precise record-keeping
  • Comply with security protocols and banking regulations
  • Examine client accounts and assist with their transactions
  • Advocate for company offerings and services
  • Provide exceptional support in person, over the phone, and through electronic communication

Essential Skills:

  • Fundamental computer proficiency
  • Capability to maintain a balanced cash drawer
  • Outstanding customer service abilities
  • Collaborative team member with a constructive outlook

Preferred Skills:

  • Prior experience in cash handling or as a bank teller

Physical Demands:

  • Effective communication skills and ability to perform diverse tasks
  • Occasional lifting of items weighing up to 50 pounds
  • Visual acuity for data analysis and computer-related tasks

If you are interested in pursuing a fulfilling career in the financial sector and meet the required qualifications, we encourage you to explore the Customer Engagement Specialist role with us.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities