Client Relations Representative
2 weeks ago
At PROSOL Inc., we pride ourselves on being a leading Customer Service and Sales organization, dedicated to delivering exceptional service to our clients. Our team is composed of innovative thinkers, motivated professionals, and high achievers who are committed to excellence in every interaction.
The Customer Support Specialist will play a crucial role within our Customer Service and Sales division. This position is responsible for implementing best practices and enhancing processes that align with our customer care goals and overall sales performance.
Key Responsibilities:
- Engage with potential customers using provided lead lists, progressing towards building new business opportunities while nurturing existing relationships.
- Address inquiries related to order status, payment issues, product details, promotional offers, and technical support to ensure a seamless customer experience.
- Exhibit strong listening abilities, demonstrate emotional intelligence in challenging situations, and show empathy to foster a positive customer interaction.
- Acquire in-depth knowledge of products and services by participating in client meetings focused on technology updates, sales promotions, and product information.
- Enhance leadership and interpersonal skills through continuous learning and collaboration.
- Drive sales initiatives through effective promotional strategies.
Qualifications:
- A Bachelor's degree in business, marketing, or a related field.
- A proven track record of exceeding performance targets with a commitment to excellence.
- Availability to work full-time hours, including weekends.
- Willingness to travel occasionally for professional development and networking opportunities.
- Demonstrated patience, empathy, and a genuine passion for customer service.
- Strong confidence and public speaking abilities.
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