Regional Operations Manager

1 week ago

Mooresville, North Carolina, United States Dunkin' Full time
Job Overview

Position Title: District Manager

Reporting To: Director of Operations

A District Manager plays a crucial role in overseeing and guiding a cluster of 5-8 restaurant locations. This position is responsible for ensuring optimal restaurant performance, enhancing sales and profitability, and delivering exceptional customer service while adhering to all Brand standards.


Key Responsibilities:
  • Perform all essential functions of restaurant staff and management.
  • Ensure compliance with Brand operational and food safety standards across all locations.
  • Analyze sales data to drive operational improvements and profitability.
  • Stay informed about local market trends and competitor activities.
  • Set sales and service objectives in collaboration with franchise owners and restaurant managers.
  • Provide outstanding customer service and effectively resolve any issues.
  • Facilitate team meetings to foster communication and collaboration.
  • Deliver training sessions to restaurant managers on various topics, including marketing strategies and Brand initiatives.
  • Ensure successful execution of new products and processes during marketing campaigns.
  • Develop strategic business plans for the assigned portfolio and collaborate with franchise owners on action plans.
  • Communicate a clear vision and objectives to the team.
  • Engage with Dunkin' Brands Field Operations team as necessary.

Management Duties:
  • Recruit, onboard, and mentor restaurant managers.
  • Monitor and evaluate employee performance within the restaurants.
  • Coordinate the Restaurant Management team to enhance overall performance and execution.
  • Coach Restaurant Managers to boost sales, profitability, and customer satisfaction.

Qualifications:
  • Basic computer proficiency.
  • Fluency in spoken and written English.
  • Fundamental math and financial management skills.
  • A minimum of 3 years of experience in multi-unit management or a similar field within retail, restaurant, or hospitality.
  • A college degree is preferred.

Essential Competencies:
  • Strong analytical abilities and business insight.
  • Ability to collaborate effectively in a dynamic team environment.
  • Punctual, honest, and maintains a positive demeanor.
  • Willingness to learn and adapt to change.
  • Customer-focused approach.
  • Capability to train and develop team members.
  • Effective time management skills.
  • Problem-solving aptitude.
  • Ability to inspire and motivate others.

Physical Requirements:

  • Ability to stand for extended periods.
  • Engage in repetitive motions, including bending and reaching.
  • Lift packages as needed.
  • Wear a headset when applicable.
  • Work in confined spaces.
  • Travel between restaurant locations as required.

We utilize eVerify to confirm U.S. employment eligibility.

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