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Regional Operations Manager

2 months ago

Mooresville, North Carolina, United States Dunkin' Full time
Job Overview

Position Title: District Manager

Reports To: Director of Operations

A District Manager plays a crucial role in overseeing the performance of multiple restaurant locations, typically ranging from 5 to 8 establishments. This position involves providing leadership, guidance, and support to Restaurant Managers to ensure optimal operations, drive sales growth, and maintain high standards of guest service in alignment with brand expectations.


Key Responsibilities:
  • Perform all essential functions of restaurant team members and managers as needed.
  • Ensure compliance with brand operational and food safety standards across all locations.
  • Analyze sales performance and implement strategies for operational improvement and profitability enhancement.
  • Stay informed about local market trends and competitor activities.
  • Set sales and service objectives in collaboration with franchise owners and restaurant managers.
  • Deliver exceptional guest service and effectively resolve any arising issues.
  • Facilitate team meetings to foster communication and collaboration.
  • Provide training to restaurant managers on various topics, including marketing strategies and brand initiatives.
  • Oversee the successful execution of new products and processes during promotional periods.
  • Develop comprehensive business plans for the assigned portfolio and collaborate with franchise owners on action plans.
  • Articulate a clear vision and communicate it effectively to the team.
  • Engage with the Dunkin' Brands Field Operations team as necessary.

Management Duties:
  • Recruit, onboard, and mentor restaurant managers.
  • Monitor and evaluate employee performance within the restaurants.
  • Coordinate the management team to enhance restaurant performance and execution.
  • Coach restaurant managers to boost sales, improve profitability, and enhance guest satisfaction.

Qualifications:
  • Basic proficiency in computer applications.
  • Fluency in spoken and written English.
  • Fundamental understanding of mathematics and financial management.
  • A minimum of 3 years of experience in multi-unit management or a related field within retail, restaurant, or hospitality.
  • A college degree is preferred.

Essential Competencies:
  • Strong analytical abilities and business insight.
  • Ability to work collaboratively in a dynamic, fast-paced environment.
  • Punctual, honest, and maintains a positive demeanor.
  • Willingness to learn and adapt to change.
  • Guest-oriented mindset.
  • Capability to train and develop team members.
  • Effective time management skills.
  • Proficient problem-solving abilities.
  • Ability to inspire and motivate others.

Physical Requirements:

  • Ability to stand for extended periods.
  • Engage in repetitive motions such as bending, stooping, and reaching.
  • Lift and carry packages as needed.
  • Wear a headset when applicable.
  • Work in confined spaces.
  • Travel between restaurant locations is required.

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