General Hotel Operations Manager

7 days ago


Burbank, California, United States OSO Collection Full time
Job Summary:

As a key leader of the OSO Collection team, the General Manager will be responsible for overseeing the day-to-day operations of the hotel to maximize profitability and ensure superior service and product quality are maintained.

Key Responsibilities:
  • Operations Management: Oversee the day-to-day operations of the hotel, including front office, revenue, and reservation functions, food and beverage departments, housekeeping and maintenance functions, and security functions.
  • Financial Management: Develop, implement, and monitor financial and operational plans for the hotel, which support the overall objectives of the company.
  • Human Resources: Manage and foster positive employee relations, training and development, wage/benefit administration, and compliance with policies and procedures and labor regulations.
  • Customer Service: Ensure that guests receive superior service and that their total satisfaction is maintained.
  • Communication: Communicate and enforce policies and procedures, and interact with outside contacts, including guests, owners, vendors, regulatory agencies, and other contacts as needed.
Requirements:
  • Education: Bachelor's degree in Hotel Administration, Business Administration, or equivalent.
  • Experience: Four to six years of general management experience in a high-level operations role or some prior general management experience, or an equivalent combination of education and experience.
  • Skills: Fluent English, strong communication and problem-solving skills, ability to travel, and ability to work nights, weekends, and/or holidays.


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