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Guest Services Representative

2 months ago

Burbank, California, United States Hotel Resource Full time

Position Overview

The Guest Services Representative plays a crucial role in ensuring a positive experience for all guests at our establishment. This position requires a friendly demeanor and the ability to handle various tasks efficiently.

Company:

Hotel Resource

Location:

Not Specified

Category:

Hospitality

Employment Type:

Part-Time

Key Responsibilities:

  1. Welcome guests with a warm and sincere greeting, providing exceptional customer service.
  2. Process guest registrations, ensuring accurate information is recorded in the system.
  3. Handle financial transactions, including credit card authorizations and cash handling.
  4. Respond to guest inquiries and provide information about hotel services and local attractions.
  5. Manage guest check-outs, ensuring satisfaction and addressing any concerns that may arise.
  6. Maintain a clean and organized front desk area.
  7. Assist with administrative tasks as needed, including filing and message retrieval.

Qualifications:

Applicants should possess a high school diploma or equivalent experience. Previous experience in a hospitality role is preferred but not mandatory. Strong communication skills and the ability to work in a fast-paced environment are essential.

Working Conditions:

This role involves a combination of sedentary and active tasks, requiring the ability to stand for extended periods and interact with guests frequently. The work environment is primarily indoors, with a focus on providing a safe and welcoming atmosphere.

Additional Information:

All employees are expected to adhere to the company's grooming standards and maintain a professional appearance at all times. Regular attendance is essential for the successful performance of this role.