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Guest Services Representative

2 months ago

Burbank, California, United States Hotel Resource Full time

Position Overview

The role of the Front Desk Agent at Hotel Resource is crucial in delivering exceptional service to our guests. This position involves welcoming and registering guests, ensuring a seamless check-in and check-out experience, and providing information about hotel services and local attractions.

Key Responsibilities

  1. Warmly greet guests upon arrival, ensuring a friendly and professional atmosphere.
  2. Complete the registration process efficiently, confirming guest details and processing payments.
  3. Maintain accurate records of guest accounts and handle cash transactions with precision.
  4. Respond promptly to guest inquiries and requests, providing accurate information regarding hotel amenities and local points of interest.
  5. Manage guest complaints with tact and professionalism, seeking to resolve issues in accordance with hotel policies.
  6. Assist in the coordination of guest services, including luggage handling and room assignments.
  7. Utilize computer systems to input and retrieve guest information, ensuring data accuracy.
  8. Perform various administrative tasks as required, including filing and managing correspondence.

Qualifications

The ideal candidate will possess a high school diploma or equivalent, with a preference for candidates with prior experience in the hospitality industry. Strong communication skills in English, both verbal and written, are essential. The ability to work in a fast-paced environment while maintaining a calm demeanor is crucial.

Working Conditions

This position requires standing for extended periods and may involve lifting light objects. The work environment is primarily indoors, with a focus on guest interaction and service delivery.

Additional Information

All employees are expected to adhere to health and safety regulations, maintaining a clean and professional appearance at all times. Flexibility in scheduling is required to meet the needs of the hotel and its guests.