Guest Services Representative
2 weeks ago
Position Overview
The role of the Front Desk Agent at Hotel Resource is crucial in delivering exceptional service to our guests. This position involves greeting and registering guests, providing prompt and courteous assistance, and ensuring a seamless check-out process.
Key Responsibilities
- Welcome guests with a friendly demeanor and assist them with the registration process, ensuring accurate information is captured.
- Utilize a computer system to manage guest information, including room assignments and rates.
- Handle financial transactions, including credit card processing and cash handling, with precision.
- Respond to guest inquiries and provide information about hotel services and local attractions.
- Address and resolve guest complaints efficiently, maintaining a calm and professional attitude.
- Maintain a neat and organized front desk area, ensuring all necessary materials are readily available.
- Collaborate with other hotel departments to ensure guest satisfaction and smooth operations.
Qualifications
The ideal candidate will possess a high school diploma or equivalent, with prior experience in hospitality preferred. Strong communication skills in English, both verbal and written, are essential. The ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail is crucial.
Working Conditions
This position may require standing for extended periods and involves interaction with guests and staff in a busy hotel environment. Flexibility in scheduling is important, as shifts may include evenings, weekends, and holidays.
Additional Information
All employees are expected to adhere to health and safety regulations to maintain a safe working environment. A professional appearance is required at all times.
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