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Guest Services Representative

2 months ago


Burbank, California, United States Hotel Resource Full time

Position Overview

The Guest Services Representative plays a crucial role in delivering exceptional service to our guests. This position is vital for ensuring a welcoming atmosphere and providing a seamless check-in and check-out experience.

Company: Hotel Resource

Location: Not Specified

Category: Hospitality

Employment Type: Part-Time

Key Responsibilities:

  1. Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
  2. Manage the registration process by accurately entering guest information into the system and confirming details such as room rates and guest numbers.
  3. Handle financial transactions, including processing credit cards and balancing cash drawers.
  4. Address guest inquiries and provide information about hotel services, local attractions, and amenities.
  5. Assist in resolving guest complaints and concerns, ensuring satisfaction and maintaining the hotel's reputation for excellent service.
  6. Maintain the front desk area in a neat and organized manner.

Qualifications:

Applicants should possess a high school diploma or equivalent, with prior experience in hospitality preferred. Strong communication skills and the ability to work in a fast-paced environment are essential. Familiarity with computer systems and cash handling is required.

Working Conditions:

This role involves standing for extended periods and may require occasional lifting of items up to 10 pounds. The work environment is primarily indoors, with exposure to various hotel operations.

Additional Information:

Employees are expected to maintain a professional appearance and adhere to health and safety regulations. Flexibility in scheduling is necessary to meet the demands of the hospitality industry.