Administrative Customer Service Coordinator
4 days ago
Job Summary:
The Administrative Customer Service Coordinator is responsible for providing exceptional customer service by handling inbound customer calls and coordinating the flow of information to the appropriate Alsco branch location. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.
Key Responsibilities:
- Receive and assess customer calls, providing courteous and professional responses to resolve customer concerns
- Analyze and escalate tasks as needed to solve customer issues
- Partner with branch service employees to provide communication and information to successfully accomplish customer service requests
- Maintain accurate call logs, customer notes, and tasks in the computer system
- Perform outbound follow-up calls to ensure continued customer satisfaction
- Assist with data entry and accounts payable review as needed
- Provide general office support, including maintaining files, emailing invoices to customers, and other clerical duties
Requirements:
- Exceptional telephone skills, with a focus on professionalism, patience, and listening
- Excellent internal and external customer service and relationship building skills
- Ability to work independently and as part of a team, with minimal supervision
- Effective time management and organizational skills, with the ability to multi-task
- Computer skills, including keyboarding, 10-key, and MS Office
- Excellent verbal and written communication skills in English
Education and Experience:
- High school diploma or equivalent
- 1-2 years of reception or customer service experience preferred
Physical Requirements:
- Indoor office environment
- Minimal travel for training opportunities
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