Customer Service Representative

23 hours ago


Salt Lake, Utah, United States Caliber Collision Centers Full time
Job Summary

As a Customer Service Consultant at Caliber Collision Centers, you will be responsible for providing exceptional customer service experiences to our clients. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Customer Service: Provide World Class Customer Service Experience to all Caliber customers on the phone, in person, and throughout the entire repair process.
  • Administrative Support: Provide administrative support to the daily operations of the center, including handling customer inquiries, resolving issues, and maintaining accurate records.
  • Repair Management: Assist in the management of repairs, including estimating, scheduling, and coordinating with vendors and customers.
  • Communication: Effectively communicate with customers, clients, teammates, and vendors to ensure correct and efficient repairs while adhering to all Caliber and client guidelines and SOPs.
  • Technical Skills: Utilize computer programs related to Caliber's Customer Service, Client Management, Repair Management, and Levels 1-3 Collision Damage Estimating.
Requirements
  • Education: High school diploma or equivalent.
  • Age: Must be at least 18 years of age.
  • Driver's License: Must have a valid driver's license and be eligible for coverage under company insurance policy.
  • Skills: Ability to effectively communicate with others, strong sales orientation, organization and multi-tasking skills, good time management, and the ability to adapt easily to a fast-paced environment.
Working Conditions

This position is based in a normal shop environment. Daily activity may consist of physical activity such as reaching below and above shoulder level, kneeling, bending, squatting, and stooping to inspect repairs, lifting and carrying objects over 50 pounds, as well as sitting and standing for extended periods of time during the estimating and disassembly process.



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