Service Operations Coordinator
2 weeks ago
Overview:
Recognized as one of the top employers in the nation, Ferrellgas is committed to delivering exceptional service through the support of its dedicated workforce.
We are currently seeking a Service Operations Coordinator to enhance our team. This role is pivotal in providing outstanding customer service while offering administrative assistance to our distribution centers and personnel.
The ideal candidate will exhibit meticulous attention to detail, prioritize safety, and ensure that all tasks are completed thoroughly, accurately, and punctually. A high school diploma or equivalent, along with 3-5 years of administrative experience, is typically required.Benefits:
- Medical, Dental & Vision coverage
- Company-sponsored Short-Term Disability, Long-Term Disability, Life, & Accidental Death & Dismemberment insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) plan with company matching
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness initiatives
- Parental Leave
- Tuition Reimbursement
- Employee Referral incentives
- Discounts on propane
Responsibilities:
The Service Operations Coordinator will oversee the daily functions of service routing and scheduling, while also ensuring compliance with operational processes and productivity standards.
Key responsibilities include:
- Acting as the primary liaison for project-related communications.
- Proactively engaging with customers throughout the project lifecycle, including follow-ups upon completion.
- Informing the Customer Service Manager and District Managers of all regulatory requirements prior to initiating site plans.
- Ensuring the accurate completion, collection, and filing of site plans in shared folders.
- Initiating the permitting process once site plans are finalized and communicating necessary lead times to customers.
- Documenting and publishing timelines for each project.
- Requesting utility surveys to facilitate timely installations.
- Submitting service orders for tank setups according to project timelines.
- Securing approvals for pricing and fees from the Customer Service Manager related to regulatory processes.
- Coordinating all necessary inspections throughout the project phases.
- Following up to obtain inspection approvals and maintaining accurate records.
- Providing regular updates to the leadership team regarding active projects, challenges, and completions.
- Balancing effective communication, customer service, documentation, and process initiation.
- Offering backup support to the customer service team during peak times.
Qualifications:
Applicants must possess a high school diploma or equivalent.
5+ years of experience in customer service is essential.
Proficiency in Excel is required.
Basic accounting knowledge is preferred.
Strong organizational abilities are necessary.
Experience in typing and data entry is essential.
Excellent telephone communication skills are a must.
General computer skills (Word, Excel, PowerPoint) and familiarity with routing/distribution software are advantageous.
Ability to collaborate effectively within a team environment is crucial.
Applicants must be U.S. citizens, lawful permanent residents, or possess authorization to work in the United States.
It is important to note that applicants must not require sponsorship for an employment visa at any point in the future.
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