Retail Operations Coordinator
2 weeks ago
Position Overview
As a key member of our team, the Retail Specialist plays a crucial role in ensuring customer satisfaction and resolving any challenges that may arise in the retail environment.
Key Responsibilities
- Address and resolve complex issues presented by retail customers.
- Collaborate with legal representatives on customer-related demands and disputes.
- Prepare and provide essential documentation to substantiate claims.
- Oversee all administrative tasks related to legal settlements and preventative measures.
- Manage vendor chargebacks associated with legal matters when necessary.
- Communicate repair and return processes effectively with dealers and customers.
- Coordinate the scheduling of return units along with necessary preparatory documentation.
Qualifications
- Strong attention to detail and commitment to accuracy.
- Proficient computer skills.
- Familiarity with RV components is preferred.
- Exceptional written and verbal communication abilities.
Company Overview
Forest River, Inc. is recognized as the largest manufacturer in the United States for Recreational Vehicles, Cargo Trailers, Transit Buses, and Boats. We pride ourselves on providing a dynamic work environment where employees can thrive and enjoy a competitive wage and benefits package.
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