Facilities and Security Operations Supervisor

2 weeks ago

Goshen, Indiana, United States Interra Full time

Position Overview
As the Facilities and Security Operations Supervisor, you will play a pivotal role in shaping and implementing the strategic initiatives of the physical security and facilities department. Your primary focus will be on the daily management and upkeep of the organization's owned and leased properties, vehicles, furnishings, equipment, and associated service providers. This role also serves as a vital support to the Manager of Security & Facilities, acting as the initial contact for facilities personnel and departmental inquiries regarding security and facility requirements, including access control, security footage retrieval, and incident documentation. You will provide guidance, leadership, and mentorship to the facilities team.

Key Responsibilities
- Oversee daily operations and budgetary aspects concerning facilities management and maintenance of the organization's properties, vehicles, furnishings, equipment, and service providers. Collaborate with vendors and internal teams on construction projects, equipment upkeep, space utilization, and design considerations. Serve as the primary contact for routine facility requests and be available for after-hours emergencies. Provide coverage for Courier and Maintenance Coordinator roles as necessary. Assist in research related to market expansion and budget preparation for facility projects. Escalate any risks or facility-related concerns to leadership. Review and authorize invoices and expenditures.

- Ensure security oversight and foster a safe environment for employees, volunteers, members, and the public. Implement physical security strategies and assist in developing risk assessments, policies, procedures, and action plans to mitigate security risks. Investigate and process insurance claims for security incidents, identify emerging threats, and consistently report findings to management. Support the development and facilitation of security training programs. Respond to security-related inquiries from staff and various departments. Conduct research on security equipment and projects. Act as a backup Incident Response Coordinator and security officer.

- Assist leadership in the recruitment and selection process by participating in interviews and providing constructive feedback. Identify training needs for new and existing junior staff members. Help plan, assign, and oversee tasks for junior personnel. Provide performance feedback to leadership on a monthly basis and during annual reviews. Contribute to the planning and execution of team meetings.

- Manage oversight of third-party security and facility service providers, engaging with vendors regularly to ensure compliance with service level agreements and performance standards. Maintain an inventory of security and facilities equipment to anticipate future replacement needs. Make recommendations and escalate issues to leadership as required.

- Adhere to all organizational policies and procedures, as well as applicable laws and regulations, including but not limited to the Bank Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control.

Qualifications
Experience
Minimum of 7 years of experience in facilities management or physical security/safety, preferably within the financial sector.

Education / Certifications / Licenses
Completion of an Associate's degree in criminal justice or business management is required (additional years of experience may substitute for educational requirements). A valid driver's license is mandatory.

Preferred Skills

  • Exceptional verbal and written communication skills.
  • Ability to effectively engage with staff at all organizational levels.
  • Experience in conflict resolution and de-escalation techniques.
  • Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Strong attention to detail and follow-through.
  • Self-motivated and results-driven individual.
  • Ability to handle sensitive information with discretion.
  • Project management capabilities across various tasks.
  • Proficient in managing complex issues involving multiple variables.
  • Effective vendor management skills.
  • Commitment to delivering outstanding member service while upholding the organization's vision and values.
Interpersonal Skills
  • High level of trust and diplomacy required to function as a subject matter expert.
  • Engage in in-depth discussions with members, direct reports, and external vendors on sensitive matters.
  • Ability to motivate, influence, and educate others on significant issues.
Competencies
  • Results Orientation - Consistently meets objectives even in challenging circumstances.
  • Technical Proficiency - Maintains up-to-date knowledge in relevant areas and seeks opportunities for professional growth.
  • Interpersonal Effectiveness - Builds relationships with diverse individuals at all levels within the organization.
  • Complex Problem Solving - Effectively navigates complex information and processes to resolve issues.
  • Work Management - Clearly assigns tasks and monitors progress towards goals.
  • Team Development - Fosters a strong team identity and encourages accountability and ownership.
Physical and Mental Requirements
Physical Demands
  • Ability to perform manual labor with moderate physical exertion and lift up to 25 lbs.
  • Capability to navigate stairs in emergency situations.
  • Proficient in using standard office equipment.
  • Availability for extended hours as needed.
  • Regular, reliable, and timely attendance is essential.
  • Ability to sit, use hands, talk, and hear during job functions.
  • Frequent standing, walking, and reaching is required.
  • Occasional climbing, balancing, stooping, kneeling, or crawling may be necessary.
Working Environment
  • Work primarily indoors in a climate-controlled environment with minimal noise, as well as outdoors in varying weather conditions.
Mental and Emotional Requirements
  • Ability to work independently or as part of a team with limited supervision.
  • Capable of following written and oral instructions accurately.
  • Ability to communicate clearly and logically.
  • Must handle diverse personalities professionally and provide excellent customer service.
  • Ability to maintain composure under pressure and meet deadlines.
  • Effectively manage multiple priorities and changing demands.
  • Exercise discretion regarding confidential matters.
Disclaimer
This job description does not restrict management's right to assign or reassign duties and responsibilities at any time. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. This description is not a contract and should not be construed as a guarantee of employment for any specific duration. Interra Credit Union is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex/gender, national origin, disability, age, or any other protected category.

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