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Operations Support Specialist

2 months ago

Goshen, Indiana, United States Leidos Full time
About the Role

We are seeking a highly skilled Cyber Operations Support Specialist to join our team at Leidos. As a key member of our Cyber Coordination Center, you will play a critical role in ensuring the smooth operation of our cyber systems and services.

Key Responsibilities
  • Cyber Coordination: Represent Leidos' interests and priorities to senior stakeholders, including the AFIN Mission Assurance Center, DoD, and AF Component.
  • Order Evaluation: Assess the applicability of orders and directives to our mission, including scope of impacted missions and internal tasked organizations.
  • Technical Expertise: Engage with technical experts and mission partners to create a comprehensive picture of overall risk, level of effort, completion criteria, timeline, and mission impact of downward-directed actions.
  • Cyber Message Tracking: Coordinate, track, and report on all cyber messages, orders, and directives issued through Geographic and Functional Combatant Commands, JFHQ-DoDIN, AFCYBER, or AFDW.
  • Senior Leader Guidance: Translate senior leader guidance and direction into actionable internal actions with minimal follow-up.
  • Task Completion: Assess if all required actions to close an order are complete and meet stakeholder/enterprise quality criteria.
  • Schedule Coordination: Coordinate schedules to facilitate completion of tasks and deliverables, briefings/presentations, and project reviews.
  • Quality Standards: Ensure adherence to project quality standards and review deliverables.
  • Leadership Support: Advise the AFDW/CC, AFDW/A3/5/6, and 844 CG/CC on completion of cyber orders or inability to complete assigned tasks pertaining to AFNET, PMO, and AFDW-unique systems as required/directed by the AFDW/CC or delegated authority.
  • Operational Impact: Advise AFDW Leadership, MAJCOM/CCs, AFCYBER (and subordinate units), DISA J6, on operational impacts of cyber orders to component missions.
  • POA&M Coordination: Coordinate and review Plan of Action and Milestones (POA&Ms) with Geographic and Functional Combatant Commands, JFHQ-DoDIN, AFCYBER (and subordinate units), or DISA J6 to resolve operational impact issues when relief of orders is granted.
  • Waiver Evaluation: Ensure waivers/delayed actions (POA&Ms) have merit and the right quality and rigor.
  • POA&M Actionability: Evaluate if a POA&M is actionable in the timeframe stated and that timeframe and plan is acceptable in relation to the risk associated with it.
  • Follow-up: Provide direct follow-up with the owning organizations to keep them on the agreed timelines.
  • Escalation: Escalate to senior government if or when the waiver/POA&M owner is unresponsive or uncooperative.
  • Alternate Solutions: Recommend alternate solutions or disconnection/quarantine actions.
  • Stakeholder Relationships: Create and foster key stakeholder relationships with internal and external partners to drive timely and appropriate mission response.
  • External Agency Representation: Act as AFNCR representative with external support agencies in order to deconflict unclear guidance and actions with Geographic and Functional Combatant Commands, JFHQ-DoDIN, AFCYBER, and DISA J6.
  • Availability: Must be available for a 40-hour work week with the potential for off-hours on-call response.
Requirements
  • Education: Bachelor's degree with a minimum of 4+ years of related experience. Additional years of relevant experience may be accepted in lieu of a degree.
  • Certification: Security+ce or equivalent level certification.
  • Clearance: Currently possess a DoD Secret security clearance or higher.
  • Technical Skills: Proficiency with Excel and knowledge of ACT, ACAS, Vulnerabilities.
  • Communication Skills: Ability to brief status to leadership.
Preferred Qualifications
  • POA&M Assistance: Ability to assist owners with how to write POA&Ms.
  • Organization and Time Management: Good organization and time management/prioritization skills.
  • Task Coverage: Ability to handle additional task coverage for team members as needed.
  • High Visibility Experience: Experience working in high-visibility positions.
  • Customer Focus: Ability to meet or exceed customer needs and expectations.