Mortgage Account Specialist

1 week ago


Cincinnati, Ohio, United States Fifth Third Full time

Position: Mortgage Account Specialist

We are seeking a dedicated Mortgage Account Specialist to enhance our customer service in the financial sector. This role is pivotal in assisting clients with their mortgage accounts and ensuring effective communication regarding their financial obligations.

Position Summary:

  • Standard working hours from Monday to Friday, with occasional Saturday responsibilities.
  • Compensation structure includes hourly pay complemented by performance-based incentives.

KEY RESPONSIBILITIES:

  • Interact with customers facing payment difficulties to identify viable solutions for their mortgage obligations.
  • Evaluate individual circumstances to offer and negotiate feasible repayment plans.
  • Perform risk evaluations and suggest appropriate actions for potential foreclosure or asset recovery.
  • Guide clients through various options available, adhering to company policies and regulatory standards.
  • Employ advanced customer tracing techniques to maintain accurate and up-to-date records.
  • Work collaboratively with management to improve processes and implement targeted collection strategies.

REQUIREMENTS:

  • High School Diploma or equivalent is required.
  • A minimum of two years' experience in collections, customer support, or related fields.
  • Understanding of mortgage delinquency processes and relevant industry regulations.
  • Strong analytical skills and effective communication abilities.
  • Proficient in financial documentation and familiar with Microsoft Office applications.

About Us:

At Fifth Third Bank, we are committed to fostering an inclusive workplace that values diversity and equal opportunity for all candidates. We invite you to explore a career with us and contribute to our mission of delivering exceptional financial services.



  • Cincinnati, Ohio, United States Fifth Third Full time

    Position: Mortgage Account SpecialistWe are seeking a dedicated Mortgage Account Specialist to enhance our collections team. This role is essential in ensuring effective management of mortgage accounts and providing solutions for customers facing challenges.Position Summary:Standard working hours are Monday to Friday, with occasional Saturday...


  • Cincinnati, Ohio, United States Fifth Third Full time

    Position Overview:We are seeking a dedicated Mortgage Account Specialist to manage and resolve delinquent mortgage accounts. This role is essential in maintaining the integrity of our lending processes and ensuring customer satisfaction.Key Responsibilities:Engage with customers who are behind on payments to find viable solutions for their mortgage...


  • Cincinnati, Ohio, United States Mutual of Omaha Mortgage Full time

    Job OverviewThis is a fantastic opportunity to launch your career in the reverse mortgage industry with our 12-month development program at Mutual of Omaha Mortgage.We are a leading organization with over 100 years of success and stability, providing a stable and rewarding career path for professionals.Our team works with retirees to strategically improve...


  • Cincinnati, Ohio, United States River City Mortgage Full time

    Job OverviewCustomer Service SpecialistEstablished in 2008, River City Mortgage operates as a comprehensive mortgage provider catering to clients across more than 30 states. Our central office in Blue Ash, Ohio, encompasses various corporate functions, including our Call Center and Closing Department.At River City Mortgage, we are more than just a workplace;...


  • Cincinnati, Ohio, United States The Sheil Lending Team Full time

    Job OverviewWe are seeking a meticulous Mortgage Lending Support Specialist to enhance our operations at The Sheil Lending Team. This role is crucial in fostering communication with referrals, existing and former clients, real estate professionals, financial institutions, and underwriting teams to cultivate relationships and generate new business...


  • Cincinnati, Ohio, United States The Sheil Lending Team Full time

    Job OverviewAre you a meticulous and experienced mortgage loan processor ready to assist clients through the complexities of the mortgage lending journey? We are in search of a dedicated and efficient mortgage processor to collaborate with our team of mortgage loan officers.CompensationHourly Rate: $22 - $30Key ResponsibilitiesGuide borrowers in selecting...


  • Cincinnati, Ohio, United States The Sheil Lending Team Full time

    Job OverviewWe are seeking a meticulous mortgage lending support specialist to enhance our operations. This role is essential in fostering communication with referrals, existing and former clients, real estate professionals, lenders, and underwriters to strengthen relationships and generate new business opportunities.Your responsibilities will include...


  • Cincinnati, Ohio, United States The Sheil Lending Team Full time

    Job OverviewAre you a meticulous and experienced mortgage loan processor with a passion for assisting clients through the lending journey? If so, we have an exciting opportunity for you. We are in search of a proficient and results-driven mortgage processor to collaborate with our dedicated mortgage loan officers.Compensation$22 - $30 hourlyKey...


  • Cincinnati, Ohio, United States The Sheil Lending Team Full time

    Job OverviewAre you a meticulous and experienced mortgage loan processor ready to assist clients through the mortgage lending journey? We are seeking a dedicated and high-performing mortgage processor to collaborate with our loan officers. If you are looking for a rewarding role within a well-established lending team, this opportunity is for...


  • Cincinnati, Ohio, United States The Sheil Lending Team Full time

    Job OverviewAre you a meticulous and experienced mortgage loan processor capable of guiding applicants through the complexities of the mortgage lending journey? If this resonates with you, we have an opportunity that may align with your skills.Position SummaryWe are in search of a proficient and productive mortgage processor to collaborate with our dedicated...


  • Cincinnati, Ohio, United States The Sheil Lending Team Full time

    Job OverviewAre you a meticulous and experienced mortgage loan processor capable of guiding applicants through the mortgage lending journey? If you possess the necessary skills, we are eager to hear from you. We are in search of a proficient and productive mortgage processor to collaborate with our team of mortgage loan officers.CompensationHourly Rate: $22...


  • Cincinnati, Ohio, United States The Sheil Lending Team Full time

    Job OverviewAre you a meticulous and experienced mortgage loan processor ready to assist clients through the complexities of the mortgage lending journey? We are in search of a proficient and productive mortgage processor to collaborate with our dedicated loan officers.CompensationHourly Rate: $22 - $30Key ResponsibilitiesGuide borrowers in selecting the...


  • Cincinnati, Ohio, United States Fifth Third Full time

    Exciting Career Opportunity as a Mortgage Bankruptcy Analyst II at Fifth Third BankAbout Fifth Third Bank: At Fifth Third Bank, we are committed to enhancing the banking experience. We strive to connect talented individuals with rewarding career paths. Are you prepared to advance your professional journey? Discover the banking sector with Fifth Third...


  • Cincinnati, Ohio, United States Fifth Third Full time

    GENERAL OVERVIEW:At Fifth Third Bank, we strive to enhance the banking experience for our customers. We are seeking individuals who are eager to embark on a rewarding career in the financial sector.ROLE SUMMARY:This position involves addressing complex customer inquiries via phone or email, primarily focusing on new mortgage loan requests. You will evaluate...


  • Cincinnati, Ohio, United States Peoples Bank Full time

    Position OverviewShape Your Career with Us:Are you considering a career shift or embarking on a new journey with a thriving organization known for its exceptional workplace culture? You have found the right opportunity. Join us as we strive to become the premier community bank in the nation. Our guiding principle is Collaborating for Success. By becoming a...


  • Cincinnati, Ohio, United States Peoples Bank Full time

    Job OverviewShape Your Career with Us:Are you considering a career shift or looking to start your journey with a thriving organization known for its exceptional workplace culture? You have found the right opportunity. Join us as we strive to become the Best Community Bank in America. Our guiding principle is Working Together. Building Success. At Peoples...


  • Cincinnati, Ohio, United States Fifth Third Full time

    GENERAL FUNCTION:Under minimal supervision, conduct intricate customer investigations pertaining to escrow evaluations, taxation, and insurance for various account types including mortgage, consumer, auto, lease, and commercial.DUTIES & RESPONSIBILITIES:1. Manage complex inquiries from customers regarding escrow evaluations, taxation, insurance, PMI, and...


  • Cincinnati, Ohio, United States TriHealth Full time

    Job Title: Senior Account SpecialistJob Summary:We are seeking a highly skilled Senior Account Specialist to join our team at TriHealth. As a key member of our revenue cycle team, you will be responsible for reducing accounts receivable and ensuring compliance with billing and reimbursement regulations.Key Responsibilities:Reduce accounts receivable through...


  • Cincinnati, Ohio, United States Stock Yards Bank and Trust Full time

    Job SummaryWe are seeking a highly skilled Mortgage Loan Officer to join our team at Stock Yards Bank and Trust. As a Mortgage Loan Officer, you will be responsible for generating loan volume through sales efforts with builders, realtors, and other contacts.Key ResponsibilitiesDevelop and maintain relationships with builders, realtors, and other contacts to...


  • Cincinnati, Ohio, United States Gaslight Property Management LTD. Full time

    Job OverviewPosition: Accounting SpecialistEmployment Type: Full TimeLocation: Cincinnati, OHAs an Accounting Specialist at Gaslight Property Management, LTD, you will be integral to the advancement of this family-operated firm. This position offers the chance to gain insights into various aspects of Real Estate and Property Management, as well as the...