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Customer Service Specialist

2 months ago

Cincinnati, Ohio, United States River City Mortgage Full time
Job Overview

Customer Service Specialist

Established in 2008, River City Mortgage operates as a comprehensive mortgage provider catering to clients across more than 30 states. Our central office in Blue Ash, Ohio, encompasses various corporate functions, including our Call Center and Closing Department.

At River City Mortgage, we are more than just a workplace; we are a community united by shared values and a commitment to ensuring every customer feels at ease with their financing options. We prioritize the development of our team members, fostering a learning environment where diverse perspectives are welcomed, innovative ideas are encouraged, and personal growth is supported. Are you prepared to engage in meaningful work that has a real impact? We invite you to contribute to our culture of dedication, communication, and teamwork.

We are in search of a motivated individual to become part of the River City Mortgage family as a Customer Service Specialist.

Daily Responsibilities of a Customer Service Specialist:

  • Initiate calls to prospective clients and utilize scripts to convey information regarding RCM services.
  • Pose relevant questions to ascertain the needs of the customer.
  • Accurately document customer information within the computer system.
  • Exceed expectations to achieve lead and quality targets.

Essential Skills:

  • Strategic Thinking: Maintain a comprehensive, long-term perspective while executing strategies effectively.
  • Innovation Cultivation: Exemplify creativity and an innovative approach to develop groundbreaking solutions that enhance business growth.
  • Excellence Orientation: Ensure high performance levels in oneself and among peers.
  • Customer Focus: Make clients feel valued by fulfilling commitments and surpassing expectations.
  • Leadership by Example: Uphold values by demonstrating optimism and the highest standards of integrity and ethics.
  • Collaborative Relationship Building: Foster teamwork and partnerships throughout the organization.
  • Development of Others: Create an inspiring work atmosphere that motivates individuals to be engaged and productive.

Qualifications for Success:

  • Preferred minimum of 1 year of experience in a Call Center setting.
  • Demonstrated history of meeting sales targets, particularly over the phone.
  • Exceptional telephone, communication, and customer service abilities.
  • Results-driven and persistent.
  • Patient and capable of managing customer rejection.
  • Effective problem-solving skills to address customer service challenges.
  • Intermediate proficiency in computer usage.
  • High school diploma or equivalent required.

Job Type: Full-time, evening shifts available.

Compensation: $22-$34+/hour, including bonuses.

Employee Benefits: We strive to maintain an inclusive culture and encourage all employees at River City Mortgage to express their authentic selves daily. We provide a range of family-friendly benefits accessible to all our staff:

  • Retirement Plan
  • Life Insurance Plan
  • Medical, Wellness, Dental, and Vision Coverage
  • Paid Time Off