Guest Services Coordinator

2 weeks ago

Columbus, Ohio, United States Eximius Associates Full time
Job Overview

Position Title: Guest Services Coordinator

Company: Eximius Associates

About Us: Eximius Associates is a premier organisation dedicated to orchestrating upscale corporate gatherings, tailored private events, and leading industry conferences. We pride ourselves on delivering remarkable experiences and crafting unforgettable moments for our clientele through creativity and exceptional service. We are currently in search of a personable and efficient Guest Services Coordinator to enhance our team.

Role Summary: As a Guest Services Coordinator at Eximius Associates, your primary responsibility will be to oversee guest interactions and manage transactions with a high level of professionalism. The ideal candidate will possess a friendly demeanor, strong organisational skills, and the ability to multitask effectively, ensuring a seamless and enjoyable experience for our clients.

Key Duties:

  • Welcome and greet guests with a friendly and professional approach.
  • Oversee reservations and seating arrangements, ensuring a smooth flow of guests.
  • Accurately and securely manage cash, credit card, and other payment methods.
  • Process transactions, including bookings, payments, and refunds.
  • Assist guests with inquiries, provide information about our offerings, and address any concerns promptly.
  • Maintain a tidy and organised front desk and cashier area.
  • Collaborate with the service team to ensure a cohesive guest experience.
  • Address guest complaints and issues with professionalism, seeking resolutions to ensure satisfaction.
  • Assist with event setup and breakdown as necessary, including managing guest lists and checking in attendees.
  • Perform additional tasks as required to support both hosting and cashiering functions.

Qualifications:

  • Prior experience in a hosting, cashiering, or customer service role is preferred.
  • Exceptional communication and interpersonal skills.
  • Strong organisational abilities and attention to detail.
  • Capability to manage multiple tasks simultaneously and work efficiently under pressure.
  • Positive attitude with a dedication to providing outstanding service.
  • Proficiency in Microsoft Office Suite (Word, Excel) and point-of-sale systems.
  • High school diploma or equivalent; additional qualifications in hospitality or related fields are advantageous.

What We Provide:

  • Competitive salary and benefits package.
  • Opportunity to collaborate with a dedicated and professional team.
  • Career development and advancement opportunities.
  • A vibrant and inclusive work environment.

Application Process: If you are a friendly and organised individual with a passion for delivering excellent service and managing transactions efficiently, we would be pleased to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

Eximius Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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