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Guest Services Coordinator + Beverage Specialist

2 months ago

Columbus, Ohio, United States Penzone Salons Full time
Position Overview

Front Desk Receptionist + Barista

Enhance customer experiences from the moment they arrive. Enjoy exclusive salon and spa services, discounts on products, and opportunities for professional growth.

As the initial point of contact for guests, you will create a welcoming atmosphere and ensure a smooth check-in and check-out process. Your responsibilities will include managing guest interactions, preparing specialty beverages, and maintaining a clean and organized environment.

Key Responsibilities:

  • Engage with guests to provide a lively and enjoyable atmosphere tailored to their unique needs.
  • Prepare and serve a range of beverages, including:
    • Specialty coffee drinks (lattes, espressos, frappes, etc.)
    • Signature cocktails and mocktails for eligible team members.
  • Handle cash transactions and balance cash drawers accurately.
  • Facilitate guest check-in and check-out for services and products.
  • Assess guest needs promptly and offer proactive solutions.
  • Perform daily opening and closing tasks.
  • Assist in maintaining salon cleanliness, including dusting and stocking supplies.
  • Adhere to company standards and comply with health and safety regulations.

Ideal Candidate Qualities:

  • Positive and stylish individual with a professional demeanor.
  • Ability to stand and walk for extended periods.
  • Adaptable to change and proficient with technology.
  • Thrives in a fast-paced, multitasking environment.
  • Reliable transportation is essential.

Benefits:

  • Discounted salon and spa services.
  • 40% off on salon and spa products.
  • Paid vacation after one year of service.

Qualifications:

  • Preferred candidates are 21 years or older.
  • Must be able to lift up to 20 lbs.
  • Physical ability to walk, stand, squat, and bend as needed.
  • Previous customer service or hospitality experience is advantageous.

Availability: Candidates should be available for 20+ hours per week.