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Guest Services Representative

2 months ago

Columbus, Ohio, United States Concord Hospitality Full time

Join Our Team as a Guest Services Representative

Are you passionate about providing exceptional service and creating memorable experiences for guests? We are looking for a dedicated Full-time Guest Services Representative with flexible availability, including weekends.

Your Role: As a vital member of our hotel operations, you will be at the forefront of guest interactions, ensuring each visitor feels welcomed and appreciated. Your enthusiasm, attention to detail, and ability to respond swiftly will significantly influence our guests' experiences.

Why Work With Us: At Concord Hospitality, we cultivate an environment where every team member is respected, valued, and empowered. Our core values are built on Quality, Integrity, Community, Profitability, and Fun. We are committed to providing a supportive workplace where your skills are acknowledged, and your professional development is encouraged.

Key Responsibilities: In your role as a Guest Services Representative, you will be responsible for:
  • Delivering prompt, courteous, and professional assistance to guests at all times.
  • Maintaining our high standards of service excellence.
  • Addressing guest inquiries and concerns efficiently, ensuring their satisfaction.
  • Managing guest transactions and adhering to established cash handling protocols.
  • Protecting guest confidentiality and handling communications with professionalism.
  • Staying knowledgeable about our hotel brand and its offerings to enhance guest service.
  • Acting as a communication bridge between guests and various departments, relaying feedback and concerns effectively.
Benefits of Being Part of Our Team: At Concord, we prioritize the well-being and growth of our associates. Our Associate First policy ensures that you feel valued and supported throughout your journey with us. From continuous learning opportunities to engaging team activities, we strive to make your experience enjoyable and fulfilling.

Your Next Opportunity: If you are looking for a role where you can thrive in a dynamic team atmosphere, this position may be the ideal fit for you. We are committed to fostering diversity and are proud to be an Equal Employment Opportunity employer. Join us in crafting exceptional experiences and lasting memories for our guests.

Embark on an exciting career path with Concord Hospitality. We eagerly anticipate welcoming you to our team.