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Guest Services Representative

2 months ago

Columbus, Ohio, United States Embassy Suites Columbus, OH Full time

Shift Timing: 7am to 3pm, including weekends

Focus on Front Desk Duties Only


We are seeking a dedicated individual for the Front Desk position at Embassy Suites Columbus, OH. Our ideal candidate will be fully engaged in providing exceptional service to our guests without the distraction of multitasking in other roles such as maintenance or housekeeping.


At Embassy Suites, we strive to be recognized as a leader in service quality within the hospitality industry. Our commitment is to foster a welcoming environment for both our guests and employees, ensuring the highest standards of service and value.


We value individuals who are passionate about hospitality and eager to advance their careers within our organization. Many of our current leaders have risen through the ranks, showcasing our dedication to internal growth.


As a member of our Front Desk team, you will play a vital role in enhancing the guest experience and contributing to the overall success of our hotel.



Key Responsibilities

  • Welcome guests and manage check-in/out processes efficiently.
  • Adhere to all cash handling and credit card protocols as per hotel standards.
  • Monitor room availability and manage house counts effectively.
  • Review and address credit limit exceptions with appropriate approvals.
  • Check expected departures and manage post-checkout extensions.
  • Update room status in coordination with housekeeping.
  • Reconcile daily activity reports at the end of your shift.
  • Conduct cashier shift changes when balances are confirmed.
  • Inform guests about hotel promotions and amenities during check-in.
  • Engage with guests to address inquiries or concerns promptly.
  • Exhibit a strong commitment to guest service through hospitality and responsiveness.
  • Document any guest incidents using the appropriate reporting forms.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

Qualifications

  • High School diploma or GED preferred.
  • Minimum one year of experience in hospitality required.
  • Strong customer service background is essential.
  • Experience with cash and credit card transactions.
  • Attention to detail is crucial.
  • Familiarity with hotel operations and amenities.
  • Knowledge of the local area, including businesses, services, and attractions.


Embassy Suites Columbus, OH is an equal opportunity employer. We prohibit discrimination and harassment of any kind, ensuring a respectful workplace for all employees and applicants.