Guest Services Coordinator

2 weeks ago


Matthews, North Carolina, United States Erickson Senior Living Full time

Position Overview:
As a vital member of our community, the Front Desk Receptionist, also referred to as the Communications Specialist, plays a crucial role in ensuring a welcoming environment for residents and visitors alike. This position is essential in maintaining the smooth operation of our facility and providing exceptional service.

Key Responsibilities:

  • Welcome and guide residents, visitors, and staff, addressing inquiries and concerns with professionalism.
  • Handle emergency communications from residents and staff, dispatching the appropriate personnel while maintaining composure.
  • Oversee emergency alert systems for Independent Living residents.
  • Keep track of residents involved in emergencies, such as hospital transports.
  • Maintain organized records of residents, sorted alphabetically and by apartment.
  • Assist in managing accurate census data, including hospitalizations and resident absences for security purposes.
  • Log and notify residents of package deliveries, ensuring all mail is processed correctly.

What We Provide:
Our organization is committed to the well-being of our employees and offers a range of benefits, including:

  • 401k plan with company contributions.
  • Onsite health facilities for wellness and sick visits.
  • Support for education and professional development.
  • A commitment to diversity, inclusion, and a culture of belonging.
  • Discounted meals available at our dining facilities.

Qualifications:
To be successful in this role, candidates should possess:

  • A high school diploma or GED.
  • Prior experience in a front desk or customer service role.
  • Strong verbal communication skills.
  • The ability to manage multiple tasks efficiently.

Erickson Senior Living is an Equal Opportunity Employer, dedicated to fostering a workplace free from discrimination and harassment.



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