Guest Services Coordinator
2 weeks ago
Position Overview:
As a vital member of our community, the Front Desk Receptionist, also referred to as the Communications Specialist, plays a crucial role in ensuring a welcoming environment for residents and visitors alike. This position is essential in maintaining the smooth operation of our facility and providing exceptional service.
Key Responsibilities:
- Welcome and guide residents, visitors, and staff, addressing inquiries and concerns with professionalism.
- Handle emergency communications from residents and staff, dispatching the appropriate personnel while maintaining composure.
- Oversee emergency alert systems for Independent Living residents.
- Keep track of residents involved in emergencies, such as hospital transports.
- Maintain organized records of residents, sorted alphabetically and by apartment.
- Assist in managing accurate census data, including hospitalizations and resident absences for security purposes.
- Log and notify residents of package deliveries, ensuring all mail is processed correctly.
What We Provide:
Our organization is committed to the well-being of our employees and offers a range of benefits, including:
- 401k plan with company contributions.
- Onsite health facilities for wellness and sick visits.
- Support for education and professional development.
- A commitment to diversity, inclusion, and a culture of belonging.
- Discounted meals available at our dining facilities.
Qualifications:
To be successful in this role, candidates should possess:
- A high school diploma or GED.
- Prior experience in a front desk or customer service role.
- Strong verbal communication skills.
- The ability to manage multiple tasks efficiently.
Erickson Senior Living is an Equal Opportunity Employer, dedicated to fostering a workplace free from discrimination and harassment.
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