Customer Service BDC Associate
2 weeks ago
Position Overview: The Customer Service BDC Associate plays a vital role in delivering exceptional support to clients within the service division. This position is tasked with enhancing service department sales by responding to incoming inquiries with a positive demeanor, coordinating service appointments, and resolving any issues that may arise. Additionally, the associate is responsible for maintaining precise documentation. Professionalism and a commitment to addressing client needs are essential in this role.
About Genesis of Charlotte: At Genesis of Charlotte, our employees are the cornerstone of our success. We are proud to be a leading organization in the automotive industry, and our ongoing growth presents numerous opportunities for career advancement. We value excellence and are dedicated to providing an outstanding work environment. We seek motivated, innovative, and enthusiastic individuals who are eager to thrive in the automotive sector. If you are dedicated to providing outstanding customer service, we encourage you to consider joining our team.
Why Join Us? This role offers significant potential for personal and professional growth within our organization. We are looking for candidates who possess excellent customer service skills and a desire to learn and develop.
Compensation and Benefits:
- Competitive Salary
- Flexible Work Hours
- Health Coverage
- Life Insurance
- Dental and Vision Plans
- Paid Time Off and Parental Leave
- Short-term and Long-term Disability Insurance
- 401(K) Retirement Plan
- Employee Referral Program
- Starting Compensation: From $15.00 per hour
Key Responsibilities:
- Welcome service customers and provide outstanding service with respect and courtesy.
- Collaborate with the Rental Coordinator to manage loaner and rental vehicles.
- Conduct follow-up calls to service customers to ensure satisfaction.
- Schedule appointments for customers requiring special order parts.
- Arrange appointments for customers with pending recalls.
- Execute prospecting procedures for service customers.
- Follow up with customers and reach out to potential clients.
- Regularly consult with the BDC/Exchange Manager.
- Comply with all company policies and procedures.
- Perform other duties as assigned.
Qualifications:
- Preferred experience: Six months to one year in customer service.
- Ability to foster productive relationships with customers, vendors, colleagues, and management.
- Proficient in Microsoft Word and Excel, with strong organizational skills.
- Effective time management skills and the ability to thrive in a fast-paced environment.
- Exceptional guest service skills, including excellent phone etiquette and communication abilities.
- Dependable, punctual, and reliable work ethic.
- Capability to work independently on assigned tasks while also accepting direction.
Work Schedule:
- Day Shift
Licenses/Certifications:
- Driver's License (Preferred)
Genesis of Charlotte is an equal opportunity employer. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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