Current jobs related to Technical Support Specialist - Springfield, Illinois - SAIC

  • Technical Support Specialist

    4 days ago

    Springfield, Illinois, United States eTeam Inc Full time

    Job Summary:The eTeam Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary point of contact for all technical support issues at an enterprise level.Key Responsibilities:Provide high-quality, accurate, and time-sensitive service to our customers in a high-volume help desk call...

  • Technical Support Specialist

    1 week ago

    Springfield, Illinois, United States Hospital Sisters Health Systems (HSHS) Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide basic support for all colleague and patient break/fix or request issues related to hardware, networking, and software applications.Key ResponsibilitiesProvide courteous and timely support within Service Level Agreement...

  • Technical Support Specialist

    3 weeks ago

    Springfield, Illinois, United States Quadient Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Quadient. As a Technical Support Specialist, you will be responsible for ensuring that our customers receive exceptional support and service.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatAssess and prioritize customer cases,...

  • Technical Support Specialist

    3 days ago

    Springfield, Illinois, United States Illinois Secretary of State Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at the Illinois Secretary of State. As a Technical Support Specialist, you will be responsible for providing technical support and administrative work installing, evaluating, and maintaining physical configuration of hardware and software for large-scale networks.Key...

  • Technical Support Specialist

    2 weeks ago

    Springfield, Illinois, United States Quadient Full time

    About the RoleAt Quadient, we're committed to delivering exceptional customer experiences through innovative solutions. As a Technical Support Specialist, you'll play a vital role in ensuring our customers receive top-notch support and guidance.Key ResponsibilitiesAssess and prioritize customer cases to ensure timely resolutionCollaborate with the support...

  • Technical Support Specialist

    3 weeks ago

    Springfield, Illinois, United States QPS Employment Group Full time

    Bilingual Technical Support RepresentativeQPS Employment Group is seeking a highly skilled and bilingual technical support representative to join our team. As a technical support representative, you will be responsible for providing exceptional customer service and technical support to our clients.Responsibilities:Provide technical support and answer...

  • Technical Support Specialist

    3 weeks ago

    Springfield, Illinois, United States QPS Employment Group Full time

    Technical Support RepresentativeQPS Employment Group is seeking a highly skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Answer technical questions and provide troubleshooting...

  • IT Technical Support Specialist

    7 days ago

    Springfield, Illinois, United States CoxHealth Full time

    Job Summary:The IT Field Support Technician provides technical support for end user hardware and software needs, including project-based support onsite. This role will have an emphasis on technical support for Apple iOS, iPad OS, macOS, and associated hardware.Key Responsibilities:Provide technical support for end user hardware and software needsOffer...

  • Technical Support Specialist

    4 weeks ago

    Springfield, Illinois, United States Volt Full time

    Job OpportunityVolt is seeking a highly skilled Technical Support Engineer to join our team in Springfield, OH. As a Technical Support Engineer, you will provide expert-level technical assistance and service to our customers seeking information and support.Key Responsibilities:Respond to technical support inquiries and provide technical assistance with our...

  • Technical Support Specialist

    1 week ago

    Springfield, Illinois, United States Volt Full time

    Technical Support RepresentativeThis is a full-time opportunity at Volt, a global leader in the design, manufacture, and marketing of material handling equipment and related technologies.We are seeking a Technical Support Representative to provide expert-level technical assistance and service to our customers seeking information and support for a wide range...

  • Technical Support Specialist

    2 weeks ago

    Springfield, Illinois, United States Medline Industries Full time

    Job SummaryMedline Industries is seeking a skilled Technical Support Technician to join our team. As a Technical Support Technician, you will be responsible for providing software and hardware support to our employees, sales reps, and customers.Key ResponsibilitiesDiagnose and resolve problems using documented procedures and checklists.Enter call data into...

  • Technical Support Specialist

    2 weeks ago

    Springfield, Illinois, United States Medline Industries - Transportation & Operations Full time

    Job SummaryMedline Industries, LP is seeking a Technical Support Tech I to provide software and hardware support to employees, sales reps, and customers. The ideal candidate will have a strong understanding of basic hardware and software products, as well as excellent problem-solving and troubleshooting skills.Key ResponsibilitiesProvide Tier 1 support for...

  • Technical Systems Specialist

    4 days ago

    Springfield, Illinois, United States Illinois Secretary of State Full time

    Job Title: Technical Systems SpecialistAt the Illinois Secretary of State, we are seeking a skilled Technical Systems Specialist to join our team. As a Technical Systems Specialist, you will be responsible for installing, evaluating, and maintaining the physical configuration of hardware and software for large-scale networks.Duties and...

  • Technical Support Specialist

    3 days ago

    Springfield, Illinois, United States Insight Recruitment Full time

    Job OverviewWe are seeking a skilled Service Technician to join our team at Insight Recruitment. As a Service Technician, you will be responsible for inspecting and maintaining technology solutions, providing front-line support, and troubleshooting issues across various settings.Key Responsibilities:Inspect and maintain technology solutions, including Access...

  • Technical CRM Support Specialist

    2 weeks ago

    Springfield, Illinois, United States Apex Systems Full time

    Technical CRM Support RepresentativeApex Systems is seeking a highly skilled Technical CRM Support Representative to join our team. This role requires a strong technical background, with an emphasis on SharePoint, CRM systems, and associated tools.Key Responsibilities:Technical Resolution: The representative will be responsible for end-to-end problem...

  • Senior Technical Support Specialist

    3 weeks ago

    Springfield, Illinois, United States Oracle Full time

    About the RoleThe Oracle HCM Cloud Technical Support Analyst position is a critical role that requires a strong technical background and excellent customer service skills. As a member of the Support organization, you will be responsible for delivering post-sales support and solutions to the Oracle customer base while serving as an advocate for customer...

  • IT Support Specialist

    4 days ago

    Springfield, Illinois, United States Topre America Corporation Full time

    Job TitleTechnical Assistance SpecialistWe are seeking an experienced Technical Assistance Specialist to join our dynamic team at Topre America Corporation. As a Technical Assistance Specialist, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run...

  • Server Technical Support Specialist

    4 weeks ago

    Springfield, Illinois, United States IONOS Inc Full time

    Job Summary:The Server Support Representative is a key member of our team, responsible for providing exceptional support to our customers with dedicated, root, and VPS server products. This role involves resolving customer issues via phone, email, and chat, as well as assisting with domain, email, billing, and account management. The ideal candidate will...

  • Senior IT Support Specialist

    2 weeks ago

    Springfield, Illinois, United States Vectrus Full time

    Join Vectrus as a Senior Service Desk SpecialistWe are seeking a highly skilled Senior Service Desk Specialist to join our team at Vectrus. As a key member of our global support team, you will be responsible for providing expert technical support to our customers across the globe.As a Senior Service Desk Specialist, you will be the primary point of contact...

  • IT Support Specialist

    2 months ago

    Springfield, Illinois, United States Smartech Full time

    Job Summary:Smartech is seeking a highly motivated and experienced IT Support Specialist to join our team as a Technical Field Service Representative. As a key member of our field service team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key...

Technical Support Specialist

2 months ago

Springfield, Illinois, United States SAIC Full time

Position Overview

The CIO-T/TEG/TEGG is seeking an IT Specialist with a focus on Help Desk and JIRA to enhance the AWP Program. The selected candidate will deliver exceptional customer support services, including documentation, presentations, and promotional materials, while collaborating closely with team members and senior specialists to ensure high levels of customer satisfaction.

Key Responsibilities

The role encompasses a variety of duties, primarily occurring on a daily basis, including:

  • Facilitating task responses related to The Globe to ensure that governance policies and perspectives are accurately represented.
  • Monitoring audience feedback daily to assess customer experience.
  • Providing customer service support, including managing email responses and addressing feedback appropriately.
  • Resolving discrepancies related to products and services based on online feedback.
  • Creating user stories and features derived from feedback inputs in JIRA, and maintaining this data in Redmine.
  • Establishing and tracking metrics on feedback status.

Qualifications

Essential Skills and Experience:

  • A Bachelor's degree coupled with 7-10 years of relevant experience.
  • Proven experience in a Help Desk or Technical Support environment.
  • Experience in delivering user-based training for products and services.
  • Ability to manage and evaluate application feedback effectively.
  • Strong data gathering and analytical skills.

Preferred Skills:

  • Experience with Microsoft SharePoint.
  • Familiarity with Redmine and JIRA applications.

SAIC is continuously accepting applications, with no specific deadline for submissions.

Covid Policy: SAIC does not mandate COVID-19 vaccinations or boosters; however, any customer site vaccination requirements must be adhered to when work is conducted at a customer location.