Technical Support Specialist

4 weeks ago


Springfield, Illinois, United States Quadient Full time
About the Role

At Quadient, we're committed to delivering exceptional customer experiences through innovative solutions. As a Technical Support Specialist, you'll play a vital role in ensuring our customers receive top-notch support and guidance.

Key Responsibilities
  • Assess and prioritize customer cases to ensure timely resolution
  • Collaborate with the support team to provide comprehensive solutions
  • Develop and maintain a deep understanding of Quadient's ICA software and products
  • Communicate effectively with customers through various channels
  • Identify and create opportunities for growth and improvement
What We Offer
  • A dynamic and inclusive work environment
  • Opportunities for growth and professional development
  • A comprehensive rewards package, including competitive pay and benefits
  • A generous referral scheme
  • Access to our 24/7 online learning platform
Why Join Us?

At Quadient, we believe that diversity brings benefits to our customers, our business, and our people. We're committed to being an inclusive employer and encourage applications from all suitable applicants. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we'd love to hear from you.



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