Senior IT Support Specialist

24 hours ago


Springfield, Illinois, United States Vectrus Full time
Join Vectrus as a Senior Service Desk Specialist

We are seeking a highly skilled Senior Service Desk Specialist to join our team at Vectrus. As a key member of our global support team, you will be responsible for providing expert technical support to our customers across the globe.

As a Senior Service Desk Specialist, you will be the primary point of contact for our customers, providing timely and effective support to resolve technical issues. You will work closely with our internal teams to identify and resolve complex technical issues, and provide training and guidance to junior team members.

We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer service and support. If you have a strong background in IT and a proven track record of providing excellent technical support, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide expert technical support to customers via phone, email, and chat
  • Identify and resolve complex technical issues in a timely and effective manner
  • Work closely with internal teams to resolve technical issues and improve processes
  • Provide training and guidance to junior team members
  • Develop and maintain knowledge of our products and services

Requirements:

  • 3+ years of experience in IT support or a related field
  • Strong background in Microsoft products and services
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong analytical and technical skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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